Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Laura Watson

Laura Watson

Newcastle-under-Lyme,Staffordshire

Summary

A successful, driven and dynamic Customer Experience and Delivery Support Manager with experience in Six Sigma process development and deployment, end to end customer experience, Operational Project Management and Delivery Support. An experienced leader focused on the needs of the customer and the development and delivery of nurturing a successful target driven team. Motivated Project Management Office Manager with proven capability to influence and challenge peers and leadership. Successfully improves existing tools and methods and implements new and innovative solutions to improve project performance.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work history

Delivery Support Manager, PMO

Telecommunications - Stoke
01.2020 - Current
  • Starting at Vx Fiber in 2020 as the Community Engagement Manager, I quickly built and delivered a high performing Community Engagement Team
  • Using Six Sigma methodology I developed and implemented high functioning processes of multiple departments.
  • I created a brand new high functioning national department that delivered all KPI's
  • I created the companies CSR Policy and developed the CSR functionality business wide
  • I was promoted in March 2021 to Senior Community Engagement Manager as I recruited, trained and developed new Community Engagement Mangers across 4 national hubs
  • In October 2022 I accepted the promotion to Delivery Support Manager, responsible for managing all of the PMO functionality to deliver a fibre broadband network from build to Installation
  • I am responsible for managing the Project management & co-ordination teams of Complaint Management, Warehousing & Procurement, Community Engagement, Planning & Design, PIA Co-ordination, Health & Safety (SHEQ) and Installations
  • I manage a team of leaders and managers to deliver their KPI's and ensure the smooth running of each department
  • I support each team to deliver to the highest level while continuing to develop themselves for the betterment of the business.
  • Provided financial support, analysis and reporting to stakeholders.
  • Organised resource allocation process, providing overall workload and capacity analysis.
  • Coached project teams in required methods and tools for project success.
  • Built strong relationships with stakeholders for project cohesiveness.
  • Secured new business opportunities by conducting research and networking.
  • Designed project presentations and reports for executive teams.
  • Managed scopes and deadlines using different project management methods.
  • Analysed industry trends to identify process improvements and business opportunities.
  • Deployed Business Transformation Frameworks and respective methodologies and instilled project disciplines within projects and wider team.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.

Councillor

Kidsgove
05.2015 - 05.2022
  • Guided tailored and feasible legislative proposals through comprehensive research and analysis.
  • Attended community functions and meetings to understand public opinion and provide information on government plans.
  • Developed [Type] policies improving outcomes for represented communities.
  • Connected with constituents on issues through rigorous consultation processes.
  • Worked with MPs to transform policies into legislation.
  • Prepared, advised on and presented legislation propositions to improve outcomes for represented communities.
  • Liaised with ministers and stakeholders to understand and fine-tune intricacies of proposals.
  • Lead senior administrators and government officials in interpreting and implementing government policies.
  • Promoted interests of constituencies in media interviews and legislative meetings.
  • Engaged in debates, performed political negotiation and applied conflict management techniques.
  • Negotiated strategically with legislators and representatives of interest groups for policy development.
  • Served on government administrative boards and official committees to lend professional expertise.
  • Conducted complex data analysis to inform evidence-based policy development.
  • Built community relations and analysed community needs to inform legislative priorities.
  • Led research programmes to investigate areas of public concern.

Community Engagement & Communications Manager

MP Ruth Smeeth, House of Commons
Westminster
01.2018 - 02.2020
  • As the Community Engagement & Communications Manager I oversaw all political communication and worked with the Member on developing and implementing the long-term strategy of the office
  • Based in Westminster and in the constituency, I produced briefings, press releases and media quotes as well as creating and delivering a social media strategy, while managing an external social media team
  • I have developed and led a number of minor and major projects, including a 3 day science fair for children from local schools and a series of lectures
  • During elections—local and national - I oversee the development and delivery of the communications strategy including the writing and production of campaign materials
  • I was responsible for the well-being and motivation of a team of staff, as well as keeping personnel records up to date and keeping the Member informed of all relevant staffing matters
  • I was responsible for the Member's constituency diary commitments, representing the Member at meetings and events when she was unavailable and building strong relationships with stakeholders and community groups to ensure she had a high profile in the constituency
  • I was responsible for ensuring the office was well equipped and staffed and I liaised with other MP's and Constituency staff as appropriate to produce, design and deliver successful joint projects.
  • Developed and disseminated documents for key stakeholders regarding ongoing community initiatives.
  • Informed staff of national and regional policy and procedure updates.
  • Communicated with diverse stakeholders, offering continued courtesy, enthusiasm and clarity.

Town Mayor

Mayor of Kidsgrove - Chair Kidsgrove Council
05.2017 - 05.2018
  • Engaged in debates, performed political negotiation and applied conflict management techniques.
  • Liaised with ministers and stakeholders to understand and fine-tune intricacies of proposals.
  • Introduced [Type] amendments to bills, enabling passage within tight timeframes.
  • Prepared, advised on and presented legislation propositions to improve outcomes for represented communities.

Area Sales Manager

Avon Cosmetics
Northampton
01.2013 - 01.2015
  • Created and directed sales team training and development programmes.
  • Hired and trained dedicated and high-achieving sales teams.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Increased year-on-year sales by [Number]%, implementing strategic business growth and retention initiatives.

Infant Feeding Facilitator

NHS
01.2007 - 01.2013
  • Assessed needs of new mothers and advised mothers about child care topics.
  • Implemented health promotion campaigns to raise awareness of health-related issues.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Analyzed health data and created reports to present to community leaders and stakeholders.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Assisted with development of improved seminars and training materials.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.

Education

Six Sigma Yellow Belt - Process Development

Alison
10.2022 - 07.2023

BA Hons - Politics and History

Open University
Milton Keynes
10.2018 -

Six Sigma Green Belt - Process Development

Alison
08.2023 -

A-Levels - English

Willesden College
09.2002 - 07.2004

GCSEs -

Sir Thomas Boughey High School
09.1996 - 08.2002

Skills

  • Microsoft Suite
  • Relationship Building
  • Effective Communication
  • Stakeholder Engagement
  • Corporate Social Responsibility Lead
  • Delivery Support
  • Team Development
  • Personal Development Champion
  • Domestic Violence workplace champion
  • Social Media Marketing
  • Key messaging Marketing
  • Six Sigma Yellow Belt
  • Process Development
  • Process Implementation
  • Lean Process Management
  • Policy formulation
  • Operational Project Management
  • Fibre Technology
  • Team Leadership
  • Critical Thinking
  • Customer Experience
  • Campaign Management
  • Visio
  • Employee management
  • Training and development
  • Relationship building
  • Key stakeholder engagement
  • Lean practices

Additional Information

  • LAURA WATSON Delivery Support Manager

Timeline

Six Sigma Green Belt - Process Development

Alison
08.2023 -

Six Sigma Yellow Belt - Process Development

Alison
10.2022 - 07.2023

Delivery Support Manager, PMO

Telecommunications - Stoke
01.2020 - Current

BA Hons - Politics and History

Open University
10.2018 -

Community Engagement & Communications Manager

MP Ruth Smeeth, House of Commons
01.2018 - 02.2020

Town Mayor

Mayor of Kidsgrove - Chair Kidsgrove Council
05.2017 - 05.2018

Councillor

Kidsgove
05.2015 - 05.2022

Area Sales Manager

Avon Cosmetics
01.2013 - 01.2015

Infant Feeding Facilitator

NHS
01.2007 - 01.2013

A-Levels - English

Willesden College
09.2002 - 07.2004

GCSEs -

Sir Thomas Boughey High School
09.1996 - 08.2002

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Laura Watson