LAURA WARD

AREA DEVELOPMENT MANAGER SCOTLAND

{my}dentist, Scotland

05.2014 - 09.2025

Operational management of all Scottish sites for large corporate dental business
Budget setting for all sites to ensure year on year growth in line with business strategy
Implantation of Vocational Training practices across Scotland enhancing clinician retention and building a strong recruitment pipeline
Collaborate with business partners and external stakeholders to deliver on all KPIs
HR processes such as recruitment, absence management, performance management, consultations
Facilitate regular area meetings to provide training and coaching to the PM team
Lead effective clinician recruitment and proactively support the on boarding process to minimise impact on delivery
Lead and support practice managers in effectively managing the KPI's that drive performance, ensure that effective action plans are in place to maximise performance across all sites
Achieved 100% pass rate for all NHS Combined Practice Inspections across Scotland
Successful introduction of external nurse training programme
Support implementation of clinical support managers across the area to work with clinicians to achieve their full potential
Design and implement an area plan that provides our patients with the full range of treatments and keeps referrals in house
Ensure excellent practice compliance and clinical standards across all sites
Project manage relocation and merger projects across Scotland working closely with all key stakeholders
Support of acquisition and integration of practices into current area
Build and manage good working relationships with Local Healthboards and Dental Advisors across Scotland
Analysis of management reports to increase practice efficiency and EBITDA delivery
Managed staff using targeted approach to training, hiring and employee engagement
Improved operations and resolved problems while delivering exceptional service
Improved team efficiency by training and mentoring individuals and setting achievable performance goals
Attend and build relationships with the ADG in Scotland to further improve the reputation of dental corporates