Summary
Overview
Work history
Education
Skills
Timeline
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LAURA WARD

Glasgow,United Kingdom

Summary

Dedicated area manager with extensive expertise in multi-site operational management and strategic development within corporate dentistry. Exhibits exceptional organizational skills and people management capabilities, fostering a solutions-oriented approach to achieve business KPIs and ensure regulatory compliance.

Overview

19
19
years of professional experience
2001
2001
years of post-secondary education

Work history

AREA DEVELOPMENT MANAGER SCOTLAND

{my}dentist, Scotland
05.2014 - 09.2025
  • Operational management of all Scottish sites for large corporate dental business
  • Budget setting for all sites to ensure year on year growth in line with business strategy
  • Implantation of Vocational Training practices across Scotland enhancing clinician retention and building a strong recruitment pipeline
  • Collaborate with business partners and external stakeholders to deliver on all KPIs
  • HR processes such as recruitment, absence management, performance management, consultations
  • Facilitate regular area meetings to provide training and coaching to the PM team
  • Lead effective clinician recruitment and proactively support the on boarding process to minimise impact on delivery
  • Lead and support practice managers in effectively managing the KPI's that drive performance, ensure that effective action plans are in place to maximise performance across all sites
  • Achieved 100% pass rate for all NHS Combined Practice Inspections across Scotland
  • Successful introduction of external nurse training programme
  • Support implementation of clinical support managers across the area to work with clinicians to achieve their full potential
  • Design and implement an area plan that provides our patients with the full range of treatments and keeps referrals in house
  • Ensure excellent practice compliance and clinical standards across all sites
  • Project manage relocation and merger projects across Scotland working closely with all key stakeholders
  • Support of acquisition and integration of practices into current area
  • Build and manage good working relationships with Local Healthboards and Dental Advisors across Scotland
  • Analysis of management reports to increase practice efficiency and EBITDA delivery
  • Managed staff using targeted approach to training, hiring and employee engagement
  • Improved operations and resolved problems while delivering exceptional service
  • Improved team efficiency by training and mentoring individuals and setting achievable performance goals
  • Attend and build relationships with the ADG in Scotland to further improve the reputation of dental corporates

DENTAL PRACTICE MANAGER

{my}dentist, Glasgow
Glasgow
09.2006 - 05.2014
  • All aspects of daily running of mixed NHS/private dental practices
  • Managed enhanced services with relevant clinical leads, maximising practice income and profit.
  • Maintained practice compliance with CPI regulations and all company policies
  • Handled patient complaints following established procedure.
  • Maintained GDPR within the practice regarding patient information and completed audits to required standards and timescales.

Education

HIGHER - ENGLISH

Eastwood High

Skills

  • Multi-site operational management
  • Organizational skills
  • Influencing and negotiation
  • Team coaching and development
  • Regional strategy development
  • Knowledge of Scottish dental system
  • Solutions-oriented mindset
  • Regulatory compliance
  • Stakeholder management
  • Strategic planning
  • Budgeting and financial analysis

Timeline

AREA DEVELOPMENT MANAGER SCOTLAND

{my}dentist, Scotland
05.2014 - 09.2025

DENTAL PRACTICE MANAGER

{my}dentist, Glasgow
09.2006 - 05.2014

HIGHER - ENGLISH

Eastwood High

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LAURA WARD