Summary
Overview
Work History
Education
Skills
Timeline
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Laura Urquhart

Edinburgh

Summary

Dedicated Care Support Worker with a proven track record at ST Margarets Care Home, excelling in patient care and emotional support. Skilled in community integration and housekeeping tasks, I enhanced client welbeing through personalized care and efficient medication management, fostering independence and comfort in daily living.

Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Knowledgeable [Desired Position] with background in providing excellent customer service in food and beverage settings. Adept at ensuring high standards of cleanliness and efficiency, contributing to seamless dining experience. Demonstrated ability in multitasking and maintaining composure in fast-paced environments, showcasing skills in communication and teamwork.

Food service professional prepared to deliver high-quality service and enhance dining experience. Proven history of maintaining impeccable standards of cleanliness and organization, ensuring customer satisfaction. Reliable team player known for adaptability and strong focus on achieving results. Expertise in beverage preparation and customer interaction.

Overview

20
20
years of professional experience

Work History

Care Support Worker

Miss Lorraine Macloeod
02.2023 - 04.2025
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.

Breakfast Server

32 Goats Garden
05.2022 - 10.2023
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Worked closely with the host staff to accommodate special seating requests or large parties.

Food and Beverage Supervisor

Braid Hills Hotel
01.2021 - 04.2022
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Domestic and Care Worker

ST Margarets Care Home
02.2019 - 09.2021
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.

Bar Server

Artful Dodger
09.2016 - 02.2019
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.

Coffee Shop Owner

Miss Laura Urquhart Daisy Diner
05.2005 - 01.2010
  • Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
  • Increased customer satisfaction by implementing new menu items based on feedback and market trends.
  • Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
  • Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.

Education

No Degree -

Firhill High School
Edinburgh

Skills

  • Community integration
  • Housekeeping tasks
  • Patient care
  • Physical strength
  • Activity planning
  • Adaptability under pressure
  • Food safety
  • Guest services
  • Food preparation
  • Reliability and punctuality

Timeline

Care Support Worker

Miss Lorraine Macloeod
02.2023 - 04.2025

Breakfast Server

32 Goats Garden
05.2022 - 10.2023

Food and Beverage Supervisor

Braid Hills Hotel
01.2021 - 04.2022

Domestic and Care Worker

ST Margarets Care Home
02.2019 - 09.2021

Bar Server

Artful Dodger
09.2016 - 02.2019

Coffee Shop Owner

Miss Laura Urquhart Daisy Diner
05.2005 - 01.2010

No Degree -

Firhill High School
Laura Urquhart