Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Laura Uran

London
Laura Uran

Summary

Outgoing Office Administrator with eight years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

6
years of professional experience

Work history

Lambeth Council - Richard Atkins Primary School
London

Administration Officer
01.2021 - Current

Job overview

  • As part of my role in the organization, my finance role consists of process, pay invoices, purchase orders petty cash and banking
  • Collect payments through ParentPay and manage debit and credit balances
  • As a head of the admissions area, this requires maintaining clear and consistent communication with the Lambeth admissions department, updating the internal system of the school and the portal shared with the council of Lambeth
  • My daily routine requires, attention parents, schedule appointments, manage calendars, receive and transmit information, verify documents such as DBS
  • Translate meetings and documents from English to Spanish and vice versa
  • Place orders and maintain stock of school resources
  • Off-Roll Outputs and Secondary Applications
  • Communicated courteously, confidently and clearly at all levels across organisation.
  • Maintained and updated employee files and records.

Purgo Supply Service
London

Operations Supervisor
08.2019 - 01.2021

Job overview

  • My role in the company consisted of leading the cleaning team, supervising employees, monitoring compliance with the department's operational policies and keeping up with the progress of administrative tasks, making time sheets and stock orders.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Monitored supply chain and managed all logistics functions for company.
  • Motivated and trained employees to maximise team productivity.

Claro - Colombia
Colombia

Call centre - Customer Service
06.2017 - 04.2019

Job overview

  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.


Education

Apprentice Academy

NVQ Level 3 from Business Administration
04.2021 - /2023

SENA
Colombia

NVQ Level 2 from Accounting Assistant
09.2015 - /2017

Skills


  • Customer Service: Ability to transmit and obtain relevant information
  • Excellent time and task management
  • Translate meetings and documents from English to Spanish and vice versa
  • IT Management
  • Microsoft Office Skils
  • Engaging leadership style
  • Relationship building
  • File maintenance
  • Customer relations
  • Bilingual customer service
  • Complaint handling techniques
  • Team supervision
  • Supportive Attitude (Ability to apply accurate

    • Effective, and timely support)

Languages

English
Fluent
Spanish
Fluent

Timeline

Apprentice Academy

NVQ Level 3 from Business Administration
04.2021 - /2023

Administration Officer

Lambeth Council - Richard Atkins Primary School
01.2021 - Current

Operations Supervisor

Purgo Supply Service
08.2019 - 01.2021

Call centre - Customer Service

Claro - Colombia
06.2017 - 04.2019

SENA

NVQ Level 2 from Accounting Assistant
09.2015 - /2017

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Laura Uran