Laura Ulyanskaya
London
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
19
19
years of professional experience
Work History
Waitress
The Dove
2022.04 - 2023.11
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Salamis Glory Mediterranean Cruise Liner
2015.04 - 2018.11
- Checked in passengers on the cruse ship
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Concierge
Le Meridian Five Star Hotel
2010.05 - 2014.10
- Greeted guests upon arrival and departure
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Waitress and Receptionist
Breeze Night Club
2007.12 - 2010.01
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
Waitress/Bar Staff
China Palace Restaurant
2004.12 - 2007.11
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Diploma of Higher Education - Hospitality (Hotel) Management
Intercollege
Limassol, Cyprus07.2006
Skills
- Customer Service Skills
- Microsoft
- Receptionist
- Management
- Greeting guests
- Customer service
- Allergy awareness
Languages:
- English - Fluent
- Greek - Intermediate
- Russian - Fluent
Timeline
Waitress
The Dove
2022.04 - 2023.11
Receptionist
Salamis Glory Mediterranean Cruise Liner
2015.04 - 2018.11
Concierge
Le Meridian Five Star Hotel
2010.05 - 2014.10
Waitress and Receptionist
Breeze Night Club
2007.12 - 2010.01
Waitress/Bar Staff
China Palace Restaurant
2004.12 - 2007.11
Diploma of Higher Education - Hospitality (Hotel) Management
Intercollege