Laura Truscott
Southampton
Summary
Dedicated professional with a strong focus on customer service excellence and team motivation. Exhibits exceptional communication skills and leadership capabilities, effectively prioristing tasks and managing inventory to enhance operations. Committed to driving organisational success and foster a collaborative work environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Screwfix
Southampton, Hampshire
12.2023 - Current
- Supervised sales assistants to ensure seamless daily operations and exceptional customer service.
- Built strong relationships with management to maintain consistency across shifts.
- Conducted performance observations, optimising Net Promoter Score (NPS).
- Managed cash handling, opening/closing procedures, and ensured compliance with health and safety policies.
- Trained and coached new team members on product knowledge and store protocols.
- Oversaw stock control, deliveries, and inventory checks to enhance product availability and reduce shrinkage.
- Monitored sales performance, supporting team members in exceeding daily and weekly targets.
- Resolved customer issues professionally, maintaining high satisfaction levels.
Front of house team member
Mexigo
Southampton, Hampshire
07.2022 - 09.2023
- Established strong rapport with both customers and colleagues.
- Coordinated effectively with kitchen staff to ensure seamless service delivery.
- Maintained high-quality customer service during fast-paced operations.
- Prepared food according to strict safety and sanitation standards.
- Unloaded and sorted packages to streamline inventory management.
- Ensured cleanliness of restaurant floor and food preparation areas.
- Trained to handle food to highest safety and sanitation standards.
- Adapted rapidly to changing situations, maintaining consistent service quality.
Front of house member
Slug and Lettuce
Southampton, Hampshire
09.2020 - 07.2022
- Served customers with a spirited attitude at all times, answering any questions fully, and forging positive customers relations.
- Delivered table service and bar work to the highest standard.
- Managed multiple tasks effectively in high-pressure environments.
- Collaborated closely with front of house and kitchen staff.
- Ensured cleanliness across bar, toilets, and front of house areas.
- Approached customer complaints calmly and professionally.
Care home assistant
Bupa
Southampton, Hampshire
05.2020 - 08.2020
- Maintained superior cleanliness and sanitation levels in both housekeeping and kitchen roles, ensuring pristine conditions.
- Demonstrated adaptability by managing tasks effectively under COVID-19 conditions.
- Completed food preparation training, focusing on kitchen safety and sanitation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
Customer assistant
M&S
Southampton, Hampshire
10.2019 - 03.2020
- Maintained high departmental standards consistently.
- Engaged with customers daily, adapting approach to individual needs and receiving positive feedback online.
- Demonstrated extensive knowledge of product offerings and customer schemes.
- Organised stock area efficiently, ensuring functionality and orderliness with new deliveries.
- Addressed queries and concerns promptly to enhance customer relations.
Education
A-Levels - Media
Greenford High School
London 09.2015 - 06.2017
A-Levels - English
Greenford High School
London 09.2015 - 06.2017
A-Levels - Psychology
Greenford High School
London 09.2015 - 06.2017
Skills
- Customer service excellence
- Team motivation
- Inventory management
- Task prioritization
- Communication skills
- Leadership capabilities
Timeline
Supervisor
Screwfix
12.2023 - Current
Front of house team member
Mexigo
07.2022 - 09.2023
Front of house member
Slug and Lettuce
09.2020 - 07.2022
Care home assistant
Bupa
05.2020 - 08.2020
Customer assistant
M&S
10.2019 - 03.2020
A-Levels - Media
Greenford High School
09.2015 - 06.2017
A-Levels - English
Greenford High School
09.2015 - 06.2017
A-Levels - Psychology
Greenford High School
09.2015 - 06.2017