Laura Toth
Cheltenham,Gloucestershire
Summary
Experienced professional with expertise in customer relationship management software, Excel proficiency, and product development. Known for being an open and clear communicator, consistently delivering high-quality results. Seeking to leverage skills in a dynamic environment to drive growth and innovation.
Overview
23
23
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work history
Business Development Manager
PBT Installations
Cheltenham, Gloucestershire
06.2019 - Current
- Worked with SIMPRO for CRM and field service management
- Managed HR and Health & Safety compliance
- Managed certain elements for MCS compliance
- Optimised operational procedures for improved productivity.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Assessed competitor activities for strategic positioning.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Streamlined processes to improve overall efficiency.
- Fostered client relationships, leading to increased brand loyalty.
- Spearheaded training programmes, enhancing team capabilities.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Worked on stand at NSBRC
Quality Manager
Paxton & Whitfield
Bourton on the Water, Gloucestershire
06.2014 - 06.2019
- Maintained up-to-date knowledge about latest industry trends and updates relevant to Quality Management.
- Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.
- Improved production efficiency by implementing quality control processes.
- Ensured adherence to food safety guidelines within the organisation
- Lead company-wide adherence to BRC food safety standards to ensure compliance for wholesale relationships
- Led company-wide quality campaigns, fostering a culture of excellence and continuous improvement.
- Ensured consistency in product quality with regular inspections and tests.
- Defined manufacturing quality guidelines and criteria to adhere to company standards.
- Evaluated manufacturing processes regularly and documented analysis results for business improvement and growth.
- Created a culture of continuous improvement around HACCP standards in the organisation, building team engagement and accountability.
- Completed HACCP documents correctly and accurately to support compliance.
Cheese Buyer
Paxton & Whitfield
Bourton on the Water, Gloucestershire
01.2008 - 06.2014
- Evaluated product performance regularly; ensured alignment with business needs.
- Ensured timely delivery of products, maintaining customer satisfaction levels high.
- Assessed potential suppliers, ensuring quality and reliability.
- Collaborated with sales team for accurate forecasting of product needs.
- Attended trade shows, building a strong network within the industry.
- With keen attention to detail, reviewed vendor invoices for discrepancies.
- To maintain smooth operations, managed order discrepancies swiftly and professionally.
- Established efficient procurement processes for improved supply chain management.
- Streamlined inventory control with regular stock checks and updates.
- For cost-efficiency, sourced products from various international suppliers.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Coordinated with warehouse staff; ensured correct storage of goods.
- To reduce expenses, negotiated bulk purchase deals with suppliers.
Area Manager
Country Cheeses
Tavistock, Devon
03.2005 - 12.2007
- Trained members of the team for improved overall productivity.
- Worked across all branches, ensuring high standards of customer service and product quality and merchandising
- Managed trade accounts
- Helped organise and promote ad hoc events
Restaurant manager
Northcote Manor
South Molton, Devon
05.2003 - 03.2005
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties to increase restaurant revenue.
- Trained new team members, enhanced service quality.
Education
Bachelor of Arts - French and Italian
University of Exeter
Exeter 09.1998 - 07.2022
Skills
- Customer relationship management software
- Excel proficiency
- Open and clear communicator
- Product development
Affiliations
- Health and Fitness
- Cooking and baking
- Reading
- Dog walking
Languages
French
Upper intermediate
Italian
Intermediate
Certification
HACCP Level 3
Advanced Food Safety
Timeline
Business Development Manager
PBT Installations
06.2019 - Current
Quality Manager
Paxton & Whitfield
06.2014 - 06.2019
Cheese Buyer
Paxton & Whitfield
01.2008 - 06.2014
Area Manager
Country Cheeses
03.2005 - 12.2007
Restaurant manager
Northcote Manor
05.2003 - 03.2005
Bachelor of Arts - French and Italian
University of Exeter
09.1998 - 07.2022