Laura Stokoe
Darlington
Summary
Versatile professional with expertise in administrative functions and organizational efficiency. Skilled in schedule management and effective communication coordination. Committed to optimizing processes and boosting productivity in diverse administrative environments.
Overview
13
13
years of professional experience
Work history
Sales Assistant
Seymour's Home
Darlington
2018.07 - 2019.08
- Handled cash transactions, ensuring accurate end-of-shift accounting.
- Assisted customers with product selection to enhance their shopping experience.
- Maintained high-quality customer care while balancing multiple tasks.
- Kept updated on current sales promotions to aid informed customer decisions.
- Contributed to a welcoming store environment through clean, organised displays.
- Liaised with suppliers for prompt order deliveries.
- Managed social media accounts to boost online presence.
- Processed online orders promptly to optimise service delivery.
Cluster Manager
Eurochange
Darlington
2016.08 - 2018.07
- Boosted client trust and loyalty by providing expert advice on foreign exchange deals.
- Managed high volumes of foreign exchange transactions in accordance with regulatory guidelines.
- Assisted customers in comprehending foreign exchange rates to improve service delivery.
- Strengthened company reputation through strict adherence to AML policies.
- Directed training sessions to enhance workflow productivity and staff development.
Sales Assistant
H Samuels
Darlington
2014.11 - 2016.08
- Streamlined till operations, minimising customer waiting times.
- Ensured timely stock replenishment to maintain product availability.
- Conducted daily inventory checks to accurately manage stock levels.
- Maintained up-to-date knowledge of sales promotions to assist customers effectively.
- Assisted customers with product selection, enhancing satisfaction.
- Fostered a welcoming store environment through clean, organised displays.
Assistant Manager
Caffe Nero
Darlington
2011.03 - 2014.11
- Mastered art of coffee making by attending professional barista training.
- Trained junior baristas in superior coffee-making techniques, elevating overall service standards at the café.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Supported store management with recruiting, interviewing and hiring knowledgeable, competent baristas.
- Managed cash handling accurately reducing discrepancies at end of day reconciliation.
- Handled stock control duties diligently preventing overstocking or shortages, and completed the monthly stock take.
Duty Manager
Vintage Inns
Darlington
2006.06 - 2011.03
- Conducted training sessions for new employees, enhancing team competence.
- Managed front-of-house operations to maintain a high level of service.
- Achieved smooth daily operations by overseeing kitchen staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills with prompt problem resolution.
- Identified areas of improvement through regular performance assessments of staff members.
- Stored cash floats and delivered secure banking procedures.
- Wrote end of shift reports to facilitate service continuity.
Education
GCSEs - English
Haughton Comprehensive School
DarlingtonNVQ Level 2 - Food & Drink Service
City & Guilds
DarlingtonNVQ Level 3 - Hospitality Supervision
City & Guilds
DarlingtonSkills
- Time optimization and efficiency
- Initiative and proactivity
- Effective listening skills
- Positive attitude and mindset
- Customer service excellence
- Product knowledge expertise
- Computer literacy
- Training staff effectively ensuring all process are followed
Timeline
Sales Assistant
Seymour's Home
2018.07 - 2019.08
Cluster Manager
Eurochange
2016.08 - 2018.07
Sales Assistant
H Samuels
2014.11 - 2016.08
Assistant Manager
Caffe Nero
2011.03 - 2014.11
Duty Manager
Vintage Inns
2006.06 - 2011.03
GCSEs - English
Haughton Comprehensive School
NVQ Level 2 - Food & Drink Service
City & Guilds
NVQ Level 3 - Hospitality Supervision
City & Guilds