Laura Steele

Pre-reg Supervisor: providing guidance, overseeing clinical work, and ensuring requirements for registration are met.

Clinical Skills: Conducting thorough eye examinations and diagnosing eye conditions such as glaucoma

Prescription and Treatment: Prescribing and fitting eyeglasses and contact lenses.

Co-managing with ophthalmologists for referrals when necessary.

Communication Skills: Effectively communicating with patients to gather medical history and symptoms.

Explaining eye conditions, treatment options, and preventive measures in a clear and understandable manner.

Interpersonal Skills: Building rapport with patients to establish trust and comfort during examinations.

Empathy and active listening to address patients' concerns and preferences.

Technical Proficiency: Operating and interpreting results from diagnostic equipment such as slit lamps, retinoscopes, and OCT. Staying updated with advancements in optometry technology and techniques.

Problem-Solving Skills: Identifying potential eye health issues and referring patients to specialists when needed.

Attention to Detail: Precisely measuring and recording data related to visual acuity, eye pressure, and eye health.

Record Keeping: Maintaining accurate patient records and histories for continuity of care.

Patient Education: Educating patients on proper eye care, including hygiene, safety, and lifestyle factors.

Ethical and Professional Conduct: Adhering to ethical standards and patient confidentiality guidelines. Continuously engaging in professional development and education.

Multitasking: Balancing multiple patient appointments and administrative tasks efficiently.

Cultural Competence: Recognizing and respecting diverse cultural backgrounds and individual needs of patients.

• Team Management: Maintaining a well-run, customer-focused, and profitable retail optical store. Overseeing performance of store staff, ensuring they are well-trained, motivated, and providing excellent customer service. Providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Customer Service: responsible for maintaining high levels of customer satisfaction by addressing inquiries, resolving issues and ensuring a positive shopping experience.
• Sales and Revenue: setting sales targets, monitoring performance, and implementing strategies to achieve revenue goals.
• Compliance: ensuring the store operated in compliance with company policies, industry regulations, and health and safety standards.
• Problem Solving: addressing any issues in store, from customer complaints to staff conflicts, and working to find solutions.

Adjustments and Repairs: Making minor adjustments to frames and frame repairs if needed.
Educating Patients: Teaching patients to use contact lenses for the first time, providing information on contact lens care and the use of eyewear.
Customer Care: Delivering high levels of service to customers with differing needs throughout the day. Providing solutions and helpful guidance on our products and services.

Team Collaboration: Building relationships within a busy team environment.

Quality Control: ensuring the accuracy of eyewear prescriptions, quality of products, and adherence to optical standards.

Frame Selection: Helping patients choose frames based on prescription, style and budget requirements and educating them about lens options.
Lens Fitting: Measuring and fitting glasses

Dispensing glasses

Visual Merchandising: creating attractive in-store displays to showcase eyewear and promote sales.

Patient Interaction: Greeting patients, scheduling appointments, and providing initial assistance.
Pre-Testing: Conducting preliminary vision tests like visual acuity and intra ocular pressures and fundus photos

Post Testing: carrying out delegated tests for the Optometrists such as visual fields and post-test IOPs