Laura Smith

• Manage smooth functioning of restaurant and lounge to enhance customer experience and satisfaction.
• Facilitated food activities in kitchen to enhance efficiency and customer experience.
• Oversaw guest seating to ensure a pleasant experience during events.
• Coordinated with event staff to optimise guest flow and minimise wait times.
• Enhanced attendee satisfaction through effective guest management.
• Facilitated seamless order taking to enhance overall customer experience and satisfaction.
• Oversee daily operations in food service environments to ensure high standards of quality.
• Managed team members to enhance efficiency.
• Assist with bar operations
• Assist with events management
• Enhanced customer satisfaction through effective communication and service delivery.

• Manage picking and delivering truck parts with precision and efficiency.
• Handled incoming phone calls.
• Managed trade counter operations with a focus on delivering exceptional customer service.
• Assisted in picking and packing orders efficiently.
• Supported team members in maintaining inventory accuracy.
• Organisation of products in the warehouse.
• Assisted with inventory checks to maintain accurate stock levels.
• Supported stock management processes to ensure efficient operations.
• Contributed to timely stock takes to aid in inventory control.

• Coordinate daily operations of retail environment.
• Assist staff in resolving customer queries promptly.
• Monitor inventory levels and restock as needed.
• Support in maintaining high standards of cleanliness and safety.
• Prepare reports on sales and store performance.
• Supervised staff to enhance operational efficiency and foster teamwork.
• Trained new staff to enhance operational efficiency
• Coordinated day-to-day operations of hotel conferences, functions, and weddings to ensure seamless guest experiences.
• Processed cash and card payments efficiently
• Assisted in daily cash reconciliation and end-of-day cashing up procedures.
• Supported customer transactions with accuracy and speed.
• Ensured comprehensive lock-up procedures at the conclusion of evening shifts.
• Resolved customer issues efficiently, demonstrating strong problem-solving skills.
• Maintained cleanliness of department through diligent organisation and regular sanitisation practices.
• Assisted in covering various areas during staff shortages and illness to maintain operational efficiency.
• Trained barista delivering high-quality coffee beverages with precision and expertise.
• Assisted customers efficiently, ensuring a pleasant bar experience.
• Served drinks promptly, maintaining high standards of hygiene.
• Replenished stock regularly to ensure availability during peak hours.

• Assisted with daily operations to ensure smooth running of establishment.
• Supported team members in delivering high-quality customer service.
• Facilitated communication between departments.
• Supervised staff to ensure operational efficiency.
• Guide training of new staff in restaurant.
• Oversee daily operations of hotel restaurant for breakfast, lunch, and dinner.
• Processed cash and card payments efficiently.
• Assisted in cashing up at end of day to ensure accuracy.
• Provided support in managing daily financial transactions.
• Ensured secure closure of evening restaurant session, including cash handling and reconciliation of sales records.
• Resolved customer issues.
• Ordered stock and equipment from wholesalers to ensure availability for operations.
• Ensured cleanliness of restaurant to maintain hygiene standards and enhance customer experience.
• Achieved continuity of service during staff shortages by effectively covering reception, bar, and events functions. Ensured operational resilience through strategic support across various departments during illness. Delivered high-quality service by promptly stepping into critical roles as required.
• Assisted in delivering high-quality coffee beverages. Supported wine course training sessions to enhance knowledge. Collaborated with team members to maintain cleanliness and organisation in the coffee area.
• Assisted in serving beverages to customers. Supported bar staff in maintaining cleanliness and organisation of the bar area. Helped manage cash register transactions efficiently.

Facilitated guidance for customers through test site protocols and procedures.

Conducted tests to ensure quality and compliance with industry standards.

Collaborated with team members to enhance project outcomes and foster a supportive work environment.

Oversaw customer interactions to enhance service quality.

• Operated main fleet vehicle to ensure timely and efficient delivery of goods.
• Assisted customers with shopping preferences.
• Supported inventory management during shopping periods.
• Assisted in organising shopping items for efficient packing.
• Supported team members in preparing items for delivery.
• Contributed to maintaining a tidy packing area.
• Assisted in verifying order and crate numbers.
• Supported inventory management by checking accuracy of shipments.
• Facilitated organisation of stock through diligent order checks.
• Assisted in loading vans efficiently.
• Supported team members in handling various loading tasks.
• Contributed to timely van dispatches.
• Assisted with unloading vans efficiently.
• Supported loading and unloading processes as needed. Contributed to maintaining warehouse organisation.

• Supervised play area to ensure safety and engagement among children.
• Checked in and out visitors efficiently to enhance security.
• Oversaw daily operations of café to ensure efficient service and customer satisfaction.
• Handle cash transactions accurately and efficiently to maintain financial integrity.
• Closed down business operations at end of session
• Assisted in the recruitment process for hiring quality staff members.

• Supported operational efficiency during night shifts.
• Assisted team members in completing tasks effectively.
• Maintained a safe and clean working environment.
• Executed online order fulfilment with precision and efficiency.

• Administered key access to manage shop opening and closing procedures.
• Managed daily operations of pet product shop, ensuring optimal customer experience and product availability.
• Operated cash and card payment systems while managing and reconciling till transactions.
• Assisted in grooming pets through bathing and drying processes.
• Supported in tidying up grooming areas to maintain cleanliness.
• Contributed to animal care by ensuring pets are comfortable during grooming sessions.
• Assisted customers in booking grooming appointments for dogs.
• Supported grooming staff by relaying customer requests and preferences.
• Ensured smooth communication between customers and grooming personnel.
• Assisted in ordering stock and equipment from wholesalers.
• Checked deliveries for accuracy and completeness.
• Signed for received stock and equipment.
• Assisted in pricing goods for sale and promoting special offers.
• Sourced products to meet customer needs and preferences.
• Provide care for small shop pets by feeding and changing bedding.
• Assist in maintaining clean and healthy living environments for animals.
• Support pet welfare through regular monitoring.
• Assisted with cleaning and tidying of store and window display.
• Supported maintenance of cleanliness and organisation in retail space.
• Facilitate delivery of goods to customers' homes.
• Assist in collection and drop-off of animals for grooming services.

• Supervised operations in a large DIY store to enhance customer experience and operational efficiency.
• Operated tills efficiently while ensuring accurate transactions.
• Assisted customers with payment processing and provided product guidance.
• Supported customer queries regarding products.
• Facilitated smooth transactions and ensured customer satisfaction.
• Restocked shop floor inventory to ensure product availability.