Laura Silvia Bilt
Luton
Summary
A highly motivated and experienced in customer service.Focused on providing a first-class customer experience and resolving any queries,complications or issues that may arise.An excellence face to face and telephone maner,I am reliable,trustworthy individual who is always willing to take on new tasks to enhance my learning.A calm head and meticulous eye for detail ensures that all duties are carried out to the highest standards.
Overview
15
15
years of professional experience
Work History
Bookkeeper
Luk Logistics LTD
2024.10 - Current
- Prepared invoices, processed payments, and followed up on outstanding balances to optimise cash flow.
- Reconciled bank and credit card accounts weekly, monthly and quarterly.
- Processed journal entries, online transfers and payments.
- Managed accounts payable and receivable according to terms of agreements.
Admin, planner
Matty Logistics LTD
2022.05 - 2024.08
- Making invoices, booking jobs, resolving enquiries, talking with customers over the phone
Optical assistant
Eye 2eye opticians
Harrow
2017.02 - 2019.06
- Customer service, receptionist
- Whole glazing, dispensing
- Admin, manager assistant
Optical assistant and lab assistant
Specsavers
Wembley High Road
2015.11 - 2016.12
- Customer service
- Resolving customer enquiries including complaints, concerns and compliments
- Dispensing and fitting spectacles
- Sales, reception
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
- Accurately processed customer payments and orders.
Cashier
Exchange house-Foreign currency
2011.01 - 2014.02
- Recording daily transaction using customized software
- Receiving cash and providing correct change to customers
- Maintaining inventories and stock
- Romania
Education
Master of Business Administration - International Management
University of Greater Manchester
2026-01
Level 4 and 5 - Travel and Tourism
UKCBC College
12.2019
Finance and accountancy diploma -
Comercial Academy Romania
12.2010
Level 6 BA Hons - International Hospitality Management
University of Derby
05.2024
Skills
- Working knowledge of MS Office (Word, Excel)
- Working to timescale multi-tasking
- Clean, smart and well presentable
- Ambitious
- Organized
- Full of energy
- Organisational skills
- Invoicing
- VAT preparation
Driving licence
B, 2008
References
Dipesh Patel, Director, Eye 2 Eye Opticians, 0208 907 8128
Hobbies and Interests
- Traveling
- Reading
- Going to the gym to keep fit and healthy
Languages
Spanish
Intermediate
B1
Italian
Intermediate
B1
Interests
- traveling
- running,going to the gym
- reading books
Timeline
Bookkeeper
Luk Logistics LTD
2024.10 - Current
Admin, planner
Matty Logistics LTD
2022.05 - 2024.08
Optical assistant
Eye 2eye opticians
2017.02 - 2019.06
Optical assistant and lab assistant
Specsavers
2015.11 - 2016.12
Cashier
Exchange house-Foreign currency
2011.01 - 2014.02
Master of Business Administration - International Management
University of Greater Manchester
Level 4 and 5 - Travel and Tourism
UKCBC College
Finance and accountancy diploma -
Comercial Academy Romania
Level 6 BA Hons - International Hospitality Management
University of Derby