Laura Shakas
Nottingham,Nottingham
Summary
Detail-oriented Charity Shop Manager with expertise in merchandising, cash handling, and volunteer coordination. Assigns daily tasks, manages secure store operations, and addresses operational issues effectively. Produces accurate reports and enforces safety practices, ensuring reliable service delivery.
Overview
1
1
Language
10
10
years of professional experience
Work History
Assistant Charity Shop Manager
Sallys' Salvation Army Charity Shop
Nottingham, Nottinghamshire
09.2017 - Current
- Owned merchandising implementation, optimizing product placement to drive store sales growth.
- Monitored financial transactions and prepared reports, including online transactions, till reports and banking..
- Coached volunteers on upselling techniques, focusing on improving customer purchase decisions.
- Trained new staff and volunteers on customer service and shop procedures, enhancing team performance.
- Resolved customer complaints with effective solutions, enhancing satisfaction and loyalty.
- Fostered a positive shopping environment, addressing customer queries and complaints with effective solutions.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Resolved operational challenges quickly, minimizing disruption to shop activities and service.
- Safely stored stock in designated areas to ensure inventory integrity. safely and securely to maintain quality of goods. Including seasonal rotation.
- Updated pricing information by comparing competitor prices and adjusting entries to remain competitive.
- Reduced waste by pricing unsold donations through targeted special offers.
- Conducted community outreach to promote charity's mission and attract volunteers and donors, including through Duke of Edinburgh awards programme and local school work experience.
- Ensured all volunteers felt valued within the workplace and had a direct input on retail activities and the pooling of ideas.
- As a key holder, opened and closed shop operations, following relevant insurance requirements and procedures.
- Coordinated with the charity's headquarters to align shop activities with overall organisational goals.
Volunteer Coffee Shop Assistant
One Cafe. Salvation Army, 99 High Street
Nottingham, Nottinghamshire
09.2016 - 09.2017
- Provide a friendly welcome to new customers and guide next steps.Answer initial questions with clear, knowledgeable guidance on drink choices.Manage drink orders accurately to keep service smooth and reliable.
- Provide a friendly welcome to new customers and guide next steps.
Answer initial questions with clear, knowledgeable guidance on drink choices.
Manage drink orders accurately to keep service smooth and reliable. - Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Managed till operations, accurately processing cash and card payments from customers.
- Personalised coffee orders by remembering regular customers' preferences, enhancing their experience.
- Wrapped and packaged food items for customer takeaways, ensuring freshness and presentation.
- Ensured cafe hygiene by clearing tables, mopping floors, and sanitising table tops.
- Deep cleaned tables, removed cups and reset tables after customer use, keeping cafe looking clean and presentable.
- Executed daily opening and closing procedures, ensuring the premises were secure.
Education
GCSEs -
St Thomas High School
Exeter01-1992
Skills
- Merchandising strategies
- Retail management
- Till management
- Health and safety procedures
- Customer service
Languages
English
First Language
Timeline
Assistant Charity Shop Manager
Sallys' Salvation Army Charity Shop
09.2017 - Current
Volunteer Coffee Shop Assistant
One Cafe. Salvation Army, 99 High Street
09.2016 - 09.2017
GCSEs -
St Thomas High School