Laura Scrimshaw
Summary
I am a dedicated independent, with a great work ethic and professional demeanour. I have reliable management skills, complete, with working in diverse environments. I pride myself on my excellent organisational and time management skills, and I perform well under pressure—whether working independently or collaboratively. I believe my current role as a business development advisor has equipped me with a strong foundation of knowledge of mortgage policies and the application processes.
Overview
14
14
years of professional experience
Work history
Business Development Advisor
Accord
01.2024 - 08.2025
- Duties: answer inbound queries via telephone and webchat from mortgage brokers and providing quality customer service. Building relationships within the Accord sales team and wider business to create a seamless journey for our brokers. Identifying opportunities to discuss other cases with brokers and engage conversations about our propositions and how that can potentially develop their business as well as our own. Providing help with systems and applications.
Customer service representative
YBS
08.2021 - 02.2024
- Duties: efficiently dealing with customer savings queries, providing a friendly and professional customer experience. Working to an efficient service level whilst complying with all business security procedures. Making sure all calls are structured around KYC to protect customer and business interests from financial fraud and crime. Working to set rules and regulations set out by HMRC relating to ISA transfers. Completing learning modules to keep all knowledge relevant and up to date.
Shop Manager
Coral Bookmakers
01.2012 - 08.2021
- Duties: manage and motivate shop team to drive promotions and sales to hit business targets, organising rota’s and staff holidays, hiring, training and overseeing new staff, ensuring the shop is compliant with all security procedures and licensing objectives, protecting the business from financial crime, safety testing, dealing with complaints, ensuring the best customer service standards are being practiced by myself and all staff, shop administration, managing all controllable costs, managing shops profit and loss account.
Education
AAT Level 2 - Accounting
Calderdale College
GCSE - English, Maths, Science and Business studies
Skills
- Mortgage product knowledge
- Broker and intermediary relationship building
- Customer relationship management
- Mortgage systems knowledge
- Complaint handling and resolution
- Team building
- KPI tracking and hitting sales targets
- Hiring and training staff
- Regulatory compliance
References
YBS
Hobbies and Interests
I love to go on long walks with my dog it’s my favourite way to relax. I have a daughter who is just starting her beauty treatment training so if I'm not in a field with the dog you'll find me being her dedicated model hoping I still look presentable for public appearances after.
Timeline
Business Development Advisor
Accord
01.2024 - 08.2025
Customer service representative
YBS
08.2021 - 02.2024
Shop Manager
Coral Bookmakers
01.2012 - 08.2021
AAT Level 2 - Accounting
Calderdale College
GCSE - English, Maths, Science and Business studies
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