Laura Schoenhofen
Airdrie,North Lanarkshire
Summary
Driven and resourceful, with a proactive approach to project management and team leadership. A focus on both targets and also improving the knowledge and skills of those around. Demonstrated success in coordinating cross-functional teams and managing client relationships. A solid knowledge of businesses at different stages of growth. Ready to leverage skills to make significant impact in this role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Development Manager
SMS Plc
Glasgow
06.2019 - 06.2024
- Developed strategic plans for departmental growth, contributing to overall business expansion.
- Streamlined software development processes, resulting in improved team productivity.
- Fostered a highly collaborative team environment to optimise project outcomes.
- Oversaw the successful delivery of key projects, ensuring adherence to established timelines and budgets.
- Established effective communication channels, fostering strong relationships amongst cross-functional teams.
- Managed risk assessment activities with meticulous attention to detail, minimising potential business disruptions.
- Conducted regular performance reviews for continuous improvement and staff development planning.
- Promoted knowledge sharing initiatives that boosted collective understanding within the organisation.
- Drove digital transformation efforts leading towards increased operational efficiency.
- Planned team development according to current skillsets and potential growth areas.
- Identified training needs and implemented coaching to bridge knowledge and skill gaps.
- Monitored emerging technologies to identify improvement gaps within legacy technologies.
- Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
- Reviewed reporting to highlight anomalies
Service Delivery Manager - Operations
SMS Plc
Glasgow
08.2012 - 06.2019
- Streamlined service delivery processes for enhanced client satisfaction.
- Fostered strong team dynamics to ensure seamless service delivery.
- Led cross-functional teams, improving interdepartmental coordination.
- Managed targets across the division, and varying client needs.
- Identified bottlenecks, implemented solutions, increased productivity.
- Implemented quality control measures, enhanced product standards.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
Prince 2 - Project Management
The Knowledge Academy
London 06.2024 - 06.2024
Skills
- Operational efficiency
- Process improvement
- Continuous integration and deployment
- Process development
- People development
- Open and clear communicator
- Data analysis
- Cross-Functional collaboration
- Project management
Affiliations
- Cold Water Swimming
- Volunteering with Diamonds in the Community
- Property Management and Development
Certification
Prince 2 Qualification
Lean Business Processes
Business Administration
Languages
German
Elementary
Timeline
Prince 2 - Project Management
The Knowledge Academy
06.2024 - 06.2024
Process Development Manager
SMS Plc
06.2019 - 06.2024
Service Delivery Manager - Operations
SMS Plc
08.2012 - 06.2019
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