Dedicated professional with a strong work ethic and a proven track record in coaching and developing high-performing teams. Expertise in customer service, business operations, and compliance implementation, with notable skills in communication, decision making, and time management. Demonstrates exceptional organisational abilities and attention to detail while effectively managing customer escalations and regulatory reporting. Committed to continuous development and progression within the business landscape.
Determined professional with keen eye for detail and proactive approach, combining analytical skills and problem-solving abilities to ensure adherence to regulations and company policies. Expertise in risk assessment and regulatory compliance, paired with excellent communication skills, enables effective collaboration with cross-functional teams. Committed to enhancing organisational integrity and operational efficiency in Product Analyst role.
•Prepare the Operational departments for regulatory changes, i.e. new licences.
•Respond to operational queries
•Prepare the data for regulatory returns
•Prepare for and complete external audits
•Daily Tasks
• Dealing promptly with customers' escalations from advisors.
• Development of a team of customer service advisors.
• Assisting Supervisors on daily tasks and complaint investigation.
• Investigation of technical issues.
• Confer with customers by telephone to provide information about products or services, enter orders, obtain details of laints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Arranging deceased services
Strong work ethic and commitment to develop and progress
Customer Escalation
Customer Service
Strong ability to create relationships
Time management
Keen eye and excellent attention to detail
Communication skills
Ability to work under pressure and meeting deadlines
Self-motivated within the business
Excellent organisational skills
Tracked record of coaching and developing to a high standard a team of Advisors and Team Leaders
Decision Making
Flexibility
Business operations expertise
Business analyst capabilities
Compliance implementation