Laura Robinson

This is a family-ran car sales company, in which I was partly responsible for the management of accounts and logistics, such as management of employee travel and merchandise delivery.

• Orchestrated special events to boost guest engagement.
• Conducted resort tours to familiarise guests with facilities.
• Handled customer queries efficiently, fostered a positive relationship between the company and clients.
• Assisted guests with booking tickets, eliminated travel hassles.
• Improved company image with professional and friendly demeanour.
• Solved guest complaints for improved holiday experience.
• Provided informative orientation briefings to enhance guest knowledge of the area.

• Delivered an excellent customer experience to retain and optimise customer accounts
• demonstrated a high level of knowledge regarding BT's full product and service portfolio
• Resolved customer complaints swiftly, maintaining company reputation.
• regularly ranked in the top ten employees for the call centre in which I was employed
• appointed assistant managed in the absence of my former team manager
• temporarily seconded to deliver training programmes to new recruits

• responsible for the organisation and planning of after-school activities
• adhered to all policies and procedures, such as child protection, safeguarding, equal-opportunities, anti-discriminatory, and data protection policies
• Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
• Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
• Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
• Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
• Developed strong rapport with children by actively engaging in creative play and learning activities.

see; play worker and holiday play co-ordinator at Whitehall school (duties unchanged)