Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
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Laura Read

Laura Read

Norwich

Summary

A motivated and conscientious communications professional with experience managing multi-platform social media strategies, client relationships, and high-profile campaigns within a global marketing agency. Recently promoted for exceeding KPIs and delivering trusted client partnerships, I bring strong organisational skills, proven ability to manage multiple priorities, and a track record of producing clear, engaging content. With postgraduate training in History and Medieval History, I offer advanced research, critical reasoning, and written communication skills, alongside the ability to work calmly under pressure and to tight deadlines. I am eager to apply my creativity, professionalism, and commitment to public service in supporting the Office of the Police and Crime Commissioner.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Social Media Manager

Gravity Global
Norwich
01.2025 - Current
  • Independently manage five client accounts, developing communication strategies, activation plans, content calendars, and detailed performance reporting across LinkedIn, Facebook, Instagram, and X.
  • Produce clear, professional client reports and briefings, translating data into actionable insights.
  • Delivered LinkedIn training workshops for client teams, supporting internal capability building.
  • Spearheaded the transformation of AkzoNobel Packaging Coatings' LinkedIn channel, exceeding KPIs and securing four additional accounts for Gravity Global.
  • Liaise directly with senior stakeholders to manage sensitive communications, strengthen relationships, and ensure consistent messaging.
  • Coordinate creative production (graphics, video, animations, photography shoots) and ensured accurate, timely delivery of content.

Social Media Executive

Gravity Global
Norwich
11.2022 - 12.2024
  • Planned and managed multi-platform content calendars (LinkedIn, Facebook, Instagram, X.)
  • Created copy, scheduled posts, and coordinated paid campaigns to extend reach and engagement.
  • Conducted social listening research and analysis, providing written insight reports and recommendations.
  • Maintained accurate KPI reporting and contributed to client proposals with data-driven insights.
  • Provided responsive communications, drafting reactive content aligned with trending news and client priorities.
  • Developed strong client-facing communication skills through day-to-day account support and reporting.

Customer Service Advisor

Virgin Wine Online Limited
Norwich
10.2020 - 06.2021
  • Handled customer correspondence across telephone, email, and digital platforms, resolving queries and managing accounts.
  • Produced a training manual during onboarding, later adopted as a resource for new staff.
  • Consistently exceeded performance targets, achieving the top position on the company incentive table within two months.
  • Prepared account updates and provided clear information on products, services, and orders.
  • Awarded bonuses for high-quality service and exceeding KPIs, demonstrating reliability and professionalism.

Sales Assistant

Jarrolds
Norwich, Staffordshire
08.2016 - 02.2020
  • Provided professional customer service and specialist product knowledge in the Housewares/China Department.
  • Conducted product demonstrations during private events, adapting communication style to varied audiences.
  • Handled customer queries and processed orders with accuracy and efficiency.
  • Invited to return during university breaks due to strong performance and reliability.

Education

Master of Arts - Medieval History

University of East Anglia
Norwich
09.2021 - 09.2022

Bachelor of Arts - History

University of Nottingham
Nottingham
09.2017 - 07.2020

A-Levels - History, Psychology, Art & Design

Hellesdon Sixth Form Centre
Norwich
09.2014 - 07.2016

Skills

  • Social Media Management & Marketing
  • Paid Campaigns & Performance Evaluation
  • Copywriting & Content Creation
  • Social Listening & Research Analysis
  • Digital Design & Creative Briefing
  • Communication (Written & Verbal)
  • Stakeholder Engagement & Relationship Management
  • Strategic Planning & Brand Development
  • Organisation & Time Management
  • Leadership & Training

Certification

ACAS Management Training - March 2025

Affiliations

  • Passionate about fitness and weight training, with a commitment to personal development and discipline.
  • Creative background in art, previously producing and selling ink & bleach paintings and exhibiting work at conventions.

References

References available upon request.

Timeline

Social Media Manager

Gravity Global
01.2025 - Current

Social Media Executive

Gravity Global
11.2022 - 12.2024

Master of Arts - Medieval History

University of East Anglia
09.2021 - 09.2022

Customer Service Advisor

Virgin Wine Online Limited
10.2020 - 06.2021

Bachelor of Arts - History

University of Nottingham
09.2017 - 07.2020

Sales Assistant

Jarrolds
08.2016 - 02.2020

A-Levels - History, Psychology, Art & Design

Hellesdon Sixth Form Centre
09.2014 - 07.2016
Laura Read