Laura Ratcliffe
Kings Hill,Kent
Summary
Highly organised and dedicated professional with exceptional skills in time management, prioritising, and administration. Demonstrates strong responsibility and the ability to remain calm under pressure. Proven track record of effective teamwork and the capability to work autonomously. Career goal includes leveraging coordination and organisational skills to contribute to a dynamic team environment.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work history
Project Support co-ordinator
Trooli
Kings Hill, United Kingdom
06.2023 - 12.2024
- Company Overview: Delivers ultrafast full fibre broadband Service
- During my time at Trooli I have worked in the Civils department and service activation department as a project administrator varying responsibilities
- Planning and organising Traffic Management (including road /lane closures – bus stop suspensions/ traffic light switch outs
- Raising permits through Streetworks
- Costing jobs & requesting approval from deployment managers
- Liaising with Trooli Deployment Management team to raise permits organise traffic management and with the council should problems arise with permits submitted
- Worked on BT Open Reach Systems to claim money back through the NA status process for clearing blockages and raised whereabouts for jobs in the area
- Using the in house data systems (net admin, Monday.com, Costracker, APX) effectively and accurately
- Using grid reference finder to plot large jobs
- Scheduling and planning jobs for the contractor
- Raising purchase orders
- Assisting accounts with contractor’s invoice queries
- Investigating defects from Civils supervisors and the council
- Coordinated support projects to enhance operational efficiency.
- Coordinated closely with accounts department for precise costing updates with Purchase Orders
- Provided administrative support to the accounts team, fostering a more productive work environment.
Course Administrator
Canterbury Christ Church University
Medway
09.2015 - 12.2024
- Company Overview: Academic institution focused on health education
- To administer academic administration for courses within the Faculty of Health
- Working collaboratively with academic staff whilst supporting students
- Scheduling meetings via Microsoft Teams between academic staff members, stakeholders, NHS placement staff, including production of agendas and minute taking
- Working closely with the PG Admissions Team to ensure all new students are enrolled correctly on to the appropriate course
- Notifying registering bodies including HCPC / NMC of a student’s award
- Updating NHS Portal with student information ensuring the student receives their funding
- Data Management including producing monthly reports of student numbers
- Organising and maintaining appropriate office systems, using SITS Sunrise, and TARO, produce census data statistics, using university systems & excel for external agencies
- Setting up submission points /(Turnitin) for students to submit course work
- Actioning students request for interruptions and withdrawals
- Co-ordinating and processing students course work extensions and student reference requests
- Attendance at universities open events and graduations
- Resolving day to day issues for students and academic staff in a professional manner and maintaining students’ confidentiality
- Academic institution focused on health education
Secretary to Campus Director
Canterbury Christ Church University
Medway
08.2008 - 07.2009
- Company Overview: Academic institution focused on health education
- Provide administrative support to the Campus Director
- Taking minutes during meetings with the board
- Full diary management, including booking meetings, accommodation, and transportation
- Organisation of the Campus’s first public lecture ‘Leadership status and money’
- Transcribing/audio typing
- Inputting event details on to the university’s website
- Answering emails, incoming calls and running professional and personal errands to ensure the Campus Director could dedicate all available time to the university
- Academic institution focused on health education
Regional Events Organiser
British Heart Foundation
Kent
01.2003 - 07.2008
- Company Overview: Charity organization focused on heart health
- Marketing to ensure events reach financial and participant targets
- Administration of the events, from pre and post event
- Supervising the events on the day; Managing volunteers, safety of participants, being the first point of contact in an emergency
- Design, print, and production of marketing materials – Brand Awareness
- Press and PR activities – approaching local radio/newspapers for Media Partnerships
- Monitoring, updating, and implementing Income and Expenditure reports
- Attracting new volunteers and retaining existing volunteers
- Capturing all relevant data at an event in order to carry out full post event evaluations
- Maintaining sponsor relationship, approaching corporate companies for sponsors
- Charity organization focused on heart health
PA/Team Secretary
PA Consulting Group
London
09.1999 - 10.2001
- Company Overview: Consulting firm providing professional services
- PA to a Partner & Responsible for a team of 28 Consultants
- Organising travel, hotel bookings & scheduling meetings
- Managing holiday records
- Checking expenses
- Correcting and sending out proposals to meet deadlines
- Greeting new joiners, ensuring all equipment and details were ready for start date, and assigning buddies and mentors
- Organised Practice Christmas party
- Consulting firm providing professional services
Administrator / Call Centre Operator
E Christian & Co
Sevenoaks
02.1998 - 09.1999
Office Administration/customer service sales
Marley Building Materials
Sevenoaks
08.1995 - 02.1998
Education
Introductory Qualification to Pre School Practice -
Orpington College
GNVQ Advanced - Leisure and Tourism
West Kent College
09.1992 - 07.1995
GCSE - undefined
Vandyke Upper School
09.1989 - 07.1992
Skills
- Organisation
- Time management
- Prioritising
- Co-ordination
- Administration
- Responsibility
- Dedication
- Teamwork
- Ability to work autonomously
- Ability to remain calm under pressure
Custom
Available upon request
References
References available upon request.
Timeline
Project Support co-ordinator
Trooli
06.2023 - 12.2024
Course Administrator
Canterbury Christ Church University
09.2015 - 12.2024
Secretary to Campus Director
Canterbury Christ Church University
08.2008 - 07.2009
Regional Events Organiser
British Heart Foundation
01.2003 - 07.2008
PA/Team Secretary
PA Consulting Group
09.1999 - 10.2001
Administrator / Call Centre Operator
E Christian & Co
02.1998 - 09.1999
Office Administration/customer service sales
Marley Building Materials
08.1995 - 02.1998
GNVQ Advanced - Leisure and Tourism
West Kent College
09.1992 - 07.1995
GCSE - undefined
Vandyke Upper School
09.1989 - 07.1992
Introductory Qualification to Pre School Practice -
Orpington College
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