Laura Ramos
London,United Kingdom
Summary
Caring, hard-working professional looking for part-time roles in London. I am a conscientious person who has had experience as a cleaner, in a professional kitchen, and front of house. I’m a fast learner and always strive to achieve high levels of customer satisfaction. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible , passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
7
7
years of professional experience
Work History
Hospitality, Catering and support services
Berkeley Scott
London, United Kingdom
08.2021 - Current
- Collaborated effectively with team members to meet service time and quality targets.
- Utilized calm communication and strong problem-solving skills to manage complaints.
- Maintained clean and safe working environments, minimizing accident risks.
- Fostered a positive workplace culture by building courteous relationships.
- Supported team success by assuming additional responsibilities as required.
- Engaged in team-building activities to strengthen working relationships.
- Developed comprehensive knowledge of industry trends and implemented process improvements.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Family Contact Supervisor (experience)
Nest Resident Projects, contact & support services
London
11.2024 - 11.2025
- Cultivated productive environments prioritizing quality customer service and company reputation.
- Implemented KPIs and conducted regular process reviews to foster continuous growth.
- Collaborated with departments to resolve complex customer issues promptly and efficiently.
Back up Faster Career (experience)
private agency
London
04.2022 - 08.2022
- Enhanced quality of life by providing personalized care and support for diverse individual needs.
- Facilitated client independence through support with personal hygiene, meal preparation, and mobility.
- Combated client isolation by providing emotional support and companionship.
- Escorted clients to shops, appointments, and special events, tailoring services to mobility and personal needs.
Cleaner
Agency
London
06.2019 - 04.2021
- Maintained high cleanliness standards across primary school facilities.
- Executed sweeping, vacuuming, polishing, and mopping of hard floors.
- Conducted deep cleaning of restrooms, ensuring thorough sanitization of toilets, sinks, and mirrors.
- Interacted positively with colleagues, teachers, and children to foster a welcoming environment.
- Adhered to sanitization, health, and hygiene regulations for safe operations.
- Completed cleaning projects promptly, enhancing customer satisfaction and loyalty.
Cleaner
Mundial Services Ltd
London
06.2019 - 04.2021
- Delivered high-quality cleaning services to landlords and tenants.
- Executed deep cleaning of bathrooms, including toilets and sinks, while restocking supplies.
- Maintained cleanliness of hard floors through sweeping, vacuuming, polishing, and mopping.
- Sanitized classrooms and school facilities after hours for optimal hygiene standards.
- Collaborated effectively within a team or independently utilized initiative as required.
- Achieved excellent standards in cleaning uncarpeted areas with brushes and mops.
Cleaner
Servest Multi Service Group
London
02.2020 - 04.2020
- Delivered high-quality cleaning services as part-Cleanertime cleaner for agency cleaning company.
- Adhered to hygiene standards and enforced health and safety procedures.
- Utilized various cleaning equipment, including vacuums, mops, and dusters.
- Executed cleaning projects punctually, ensuring customer satisfaction and loyalty.
Kitchen Assistant & Waitress
Queen’s Arms, Mitchells & Butlers Ltd
London
03.2019 - 06.2019
- Prepared food items, including salads and sandwiches, for efficient service in a busy pub.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Washed and stored cookware, utensils, and dishes to uphold hygiene standards.
- Ensured high customer satisfaction through attentive meal serving and prompt service.
- Regularly cleaned surfaces and equipment to maintain high levels of kitchen hygiene.
- Oversaw food plating and presentation, contributing to overall dining experience.
- Kept kitchen and restaurant tidy to support efficient operations.
- Assisted chefs with food preparation tasks to facilitate smooth workflow.
Education
English Language ESOL - Level 1 & 2, Level 3
London South-East College
London01.2021
Skills
- Food safety
- Hygiene guidelines
- Safety compliance
- English language
- Portuguese language
- Customer service
- Team collaboration
- Time management
- Cleaning protocols
- Emotional support
- Task prioritization
- Communication skills
- Willingness to learn
- Active listening
- Commitment to excellence
- Customer focused
- Health and safety awareness
- Effective communication
- Teamwork skills
Hobbies and Interests
- I love to cook lots of different cuisines in my spare time for friends and family.
- I listen to lots of different styles of music, and keep fit and exercise whenever I can.
Languages
English
Intermediate
B1
Spanish
Beginner
A1
Timeline
Family Contact Supervisor (experience)
Nest Resident Projects, contact & support services
11.2024 - 11.2025
Back up Faster Career (experience)
private agency
04.2022 - 08.2022
Hospitality, Catering and support services
Berkeley Scott
08.2021 - Current
Cleaner
Servest Multi Service Group
02.2020 - 04.2020
Cleaner
Agency
06.2019 - 04.2021
Cleaner
Mundial Services Ltd
06.2019 - 04.2021
Kitchen Assistant & Waitress
Queen’s Arms, Mitchells & Butlers Ltd
03.2019 - 06.2019
English Language ESOL - Level 1 & 2, Level 3
London South-East College