LAURA PURCELL

• Organized work schedules to meet demanding production goals.
• Tracked parts and devices used on service calls, reordering items to maintain stock levels.
• Maintained technical quality assurance to meet customer satisfaction objectives.
• General duties of making the shoes and general health and safety procedures

• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answer telephone calls , compiled detailed notes and promptly forwarding as required.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
• Delivered front-of-house duties in awarm and professional manner.
• Reduced waiting times through effective time and resource management

PART TIME WEEKENDS AND 2 NIGHTS A WEEK

• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalized service.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

• Professional development completed in child development-play therapy
• handling disabilities & special educational needs
• introduction to mental health disorders
• communication skills-persuasion & motivation
• dealing with difficult people in life & work
• childcare and EYFS
• first aid for mental health
• operating as a mental healthsupport worker
• first aid training in the workplace
• working with students with special educational needs
• motivating students to learn
• Completed professional development in safeguarding vulnerable adults
• first aid

• Professional development completed in how to become a family support worker