Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Laura Potter

Paisley,Renfrewshire

Summary

Driven professional with background in sales, customer service and operations across diverse industries. Highly skilled at building relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Receptionist

P1 Parking
Paisley, Renfrewshire
11.2023 - 02.2024
  • Updated Spreadsheet with important bookings and logged daily activities.
  • Answered and helped resolve enquiries from customers and general public.
  • Delivered front of house duties with warm and professional manner.
  • Handled office petty cash and maintained flawless records.
  • Received payments for bookings and updated balances in computer.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.

Customer service assistant / Cashier Team leader

Morrisons
Paisley, Renfrewshire
12.2022 - 10.2023
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Advised customers on availability, pricing and location of products.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Completed transactions to replace or exchange defective items.
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Completed opening and closing procedures, from product replenishment to budget control.

Luxury sales consultant

Beaverbrooks
Glasgow, Glasgow
04.2022 - 10.2022
  • Offered excellent customer service by staying on top of pending orders and customer requests.
  • Assisted with preparing client presentations and proposals.
  • Demonstrated watch functionalities to help customers with purchase decisions.
  • Implemented anti-shoplifting policies and procedures to protect against theft.
  • Took in purchase orders for items requested by customers not in-store.
  • Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
  • Kept store clean and tidy to make customers feel comfortable and welcome.
  • Set up counter and organised stands for merchandise display areas to attract attention of prospective customers.
  • Informed customers about exact amount of carats and percentage of gold for pieces of jewellery.
  • Provided customers with detailed information on watches and jewellery, explaining different brands and models, characteristics and features.
  • Registered and handled cash transactions using point of sale register.

Sales assistant

Quiz Clothing
Glasgow, Glasgow
12.2006 - 03.2011
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Manually condensed stock, handling products with care to maintain quality and prevent damage.

Education

Standard Grades / Intermediates - High School

St Luke's High School
East Renfrewshire
08.2002 - 12.2006

NC - Beauty Care

Reid Kerr College
Paisley, Renfrewshire
09.2008 - 06.2009

Skills

  • Flexible
  • Security awareness
  • Attention to detail
  • Punctual
  • Open and clear communicator
  • Product expertise
  • Problem-solving
  • Telephone skills
  • Challenge 25 policy enforcement
  • Self-motivated
  • Outgoing and enthusiastic
  • Cash management
  • Face-to-face selling
  • Outstanding customer service

Affiliations

  • Reading
  • Family time

Certification

Fully qualified Nail Technician

References

References available upon request.

Timeline

Receptionist

P1 Parking
11.2023 - 02.2024

Customer service assistant / Cashier Team leader

Morrisons
12.2022 - 10.2023

Luxury sales consultant

Beaverbrooks
04.2022 - 10.2022

NC - Beauty Care

Reid Kerr College
09.2008 - 06.2009

Sales assistant

Quiz Clothing
12.2006 - 03.2011

Standard Grades / Intermediates - High School

St Luke's High School
08.2002 - 12.2006

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Laura Potter