Laura Plintschew
Tamworth,Staffordshire
Summary
Immersed in retail industry with focus on showroom representation and customer service. Offers unique blend of creativity and organisational skills to elevate showroom presentation and customer engagement. Brings forth understanding of marketing principles and product knowledge to maximise sales and customer satisfaction.
Friendly Showroom Assistant with knack for creating welcoming environments and boosting customer satisfaction. Skilled in assisting clients with product selections and maintaining organised, visually appealing displays. Known for enhancing shopping experience and contributing to increased sales through exceptional service and attention to detail.
With warm and welcoming personality, brings strong communication and organisational skills to role. Experience in customer service and retail environments ensures seamless interactions and showroom management. Committed to enhancing customer satisfaction and driving sales growth.
Professional and driven individual with strong ability to connect with customers and create welcoming atmosphere. Demonstrates excellent communication and problem-solving skills, ensuring customer satisfaction and smooth operations. Ready to make positive impact in any given situation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
30
30
years of professional experience
Work history
Showroom assistant
Smartmakeovers
Tamworth, Staffordshire
2024.04 - Current
- Handled customer queries, improving overall satisfaction rates.
- Achieve welcoming atmosphere by maintaining cleanliness and order in the showroom.
- Liaised effectively between customers and sales staff, ensuring successful transactions.
- Maintained an immaculate showroom environment for optimal product showcasing.
- Ensured up-to-date knowledge of products on display for informed client interaction.
- Assisted customers in product selection, leading to high satisfaction scores.
- Enhanced customer engagement with a friendly and approachable demeanour.
- Escorted visitors around the showroom offering detailed information about each product displayed.
- Handled customer complaints professionally leading to successful resolutions.
- Carried out active selling from initial customer greeting.
- Accepted card, cash and cheque payments in POS register system.
Shelf stacker
Morrisons
Tamworth, Staffordshire
2024.02 - Current
- Ensured customer satisfaction by keeping shelves well-stocked and neatly arranged.
- Maintained high standards of hygiene in fresh produce section, preserving food quality.
- Assisted customers to find products, enhancing their shopping experience.
- Handled delicate items carefully while restocking shelves, preventing damages and losses.
- Followed health and safety guidelines to create safer environment for shoppers.
- Handled product rotation for freshness and quality control.
- Used manual handling equipment safely whilst moving heavy items around store floor.
- Responded quickly to customer queries, fostering positive relationships with patrons.
- Collaborated effectively with team members to achieve task completion within set timescales.
- Employed excellent time management skills to meet restocking deadlines.
- Observed strict adherence to company policies at all times within the work environment.
- Supported colleagues during busy periods, promoting teamwork within the workplace.
- Participated actively in staff meetings, contributing valuable ideas towards improvements in store operations.
- Loaded and unloaded delivery vans to keep shelves full.
- Achieved store cleanliness with regular tidying of aisles.
- Moved cages onto shop floor with minimal disturbance to customers.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Rotated stock and checked sell by dates to minimise wastage.
- Recycled boxes and packaging to support sustainability.
- Kept store tidy to maintain cleanliness and quality standards.
- Minimised waste through effective stock rotation, organising goods according to expiry date.
- Extended assistance to customers in locating specific items.
- Examined expiry dates to avoid spoilage of products.
- Inspected delivery product quality and quantities.
- Reduced shrinkage, following loss prevention procedures across all tasks.
Theatre usher
Odeon
Tamworth, Staffordshire
2021.08 - Current
- Handled lost property items efficiently-reassured customers about our commitment to their personal belongings.
- Sold programmes and refreshments, contributing to the theatre's additional income streams.
- Provided general information about the venue layout-improved navigation within the premises.
- Helped maintain order during busy events-ensured a pleasurable viewing experience for attendees..
- Checked tickets at entrance, ensuring only valid ticket holders accessed the venue.
- Improved theatre safety with regular checks of emergency exits and walkways.
- Maintained cleanliness in auditorium for a more enjoyable experience for audience members.
- Delivered exceptional guest service whilst enforcing house rules-maintained professionalism at all times.
- Managed merchandise sales to increase theatre revenue.
- Contributed to positive theatre atmosphere by providing friendly and professional service to patrons.
- Guided guests during emergencies, prioritising safety above all else.
- Assisted guests to their seats, improving overall customer satisfaction.
- Ensured smooth running of shows by managing seating arrangements and ticket checks.
- Aided disabled guests with seating needs and accommodations.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
Bar staff member
Wetherspoons
Tamworth
2019.05 - 2022.02
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Made cocktails for customer enjoyment.
- Maintained professional knowledge about various drink recipes and offerings.
- Managed customer disputes effectively, preserving the business reputation.
- Helped organise special events at the bar.
- Prepared beverages, ensuring consistent quality.
- Restocked bar efficiently during busy periods.
- Handled cash transactions to ensure accurate accounting.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Liaised with kitchen staff for seamless service delivery.
- Adhered to health and safety regulations strictly.
- Assisted in training new staff, contributing to team efficiency.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Served customers to foster a friendly atmosphere.
- Engaged in upselling techniques, boosting sales revenue.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Worked with bar management to implement and enforce responsible drinking practices.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Supported serving staff with fast, accurate beverage preparation.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Kept bar service areas stocked with tea, coffee and espresso.
Receptionist assistant
Specsavers
Tamworth, Staffordshire
2017.04 - 2018.05
- Provided administrative support to colleagues, enhancing workflow efficiency.
- Directed visitors by maintaining employee and department directories; giving instructions effectively.
- Handled sensitive information discreetly to maintain confidentiality.
- Welcomed visitors with warm and professional manner.
- Coordinated appointments, improving time management across the team.
- Facilitated internal communication by delivering messages efficiently.
- Contributed to a friendly work environment, fostering positive staff morale.
- Managed all incoming phone calls for efficient communication.
- Improved team effectiveness by maintaining up-to-date records and files.
- Demonstrated professionalism whilst handling guest complaints, resulting in improved customer satisfaction levels.
- Maintained tidy and organised front desk, creating inviting atmosphere for guests.
- Dealt with enquiries promptly for customer satisfaction.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Took and communicated messages to minimise interruptions to staff workflows.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Acted as first point of contact for wide range of personnel.
Shop manager
Warners
Isle of wight, Hampshire
2012.02 - 2016.08
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Coordinated promotional events, creating greater brand awareness within the local community.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Enhanced customer service by training staff in effective communication and problem solving.
- Managed store inventory to ensure adequate stock levels at all times.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Followed industry trends and set pricing strategies to maximise business returns.
Clothes shop manager
Worldleisurewear
Cowes, Isle of wight
1999.01 - 2011.12
- Achieved excellent customer service by training staff in effective communication.
- Oversaw daily cash reconciliation activities, maintaining financial accuracy within the business operation.
- Monitored competitors' activities closely; adjusted our pricing strategy accordingly so as not lose market share.
- Ensured smooth day-to-day operations with meticulous inventory management and restocking tasks.
- Fostered team spirit amongst the workforce, contributing significantly towards a positive working environment.
- Handled customer complaints diplomatically, fostering positive relationships between the store and its clientele.
- Managed all staff scheduling, ensuring optimal cover during peak trading hours.
- Maintained high level of product knowledge to provide accurate information to customers and staff alike.
- Conducted regular performance reviews for staff development purposes aimed at improving work quality and efficiency.
- Coordinated seasonal displays to capture shoppers' interest and boost sales volume during holiday periods.
- Optimised stock levels according to seasonal demand fluctuations preventing overstocking or under stocking scenarios.
- Maintained store cleanliness with detailed checklists and periodic inspections.
- Completed opening and closing procedures each day.
- Guaranteed excellent customer service standards, training team in performance and sales strategy.
- Advised customers on size selections to suit fit and shape requirements.
- Processed deliveries quickly to refresh sales floor selections.
- Assessed customer tastes and budgets to recommend suitable items.
- Created visually appealing shopping experiences through outstanding visual merchandising.
- Replenished sales floor and display merchandise to produce optimum sales opportunities.
- Improved customer footfall through eye-catching window merchandising.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Followed industry trends and set pricing strategies to maximise business returns.
Hotel receptionist
Green king
Cowes, Isle of wight
1995.12 - 1999.03
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Managed lost property system effectively to return misplaced items quickly.
- Managed room availability charts to ensure zero overbooking.
- Increased efficiency by swiftly resolving any complaints or issues.
- Improved customer satisfaction for providing timely assistance during stay.
- Streamlined check-in procedure by efficiently handling guest documents.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Maintained security measures, protecting guest personal information and privacy.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Reduced wait times with high-speed processing of reservations.
- Provided hotel information for improved guest experience.
- Ensured guest comfort with prompt attention to their needs and requests.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Recorded guest account activity to produce accurate bills upon departure.
- Instructed maintenance staff to service rooms with known issues.
- Actioned special requests to elevate guest stays.
- Posted new charges to customers' rooms and compiled itemised statements.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Provided local attraction and event information for enhanced hotel stays.
- Suggested restaurants tailored to guest preferences.
- Inspected presentation of rooms and laundry items.
- Reconciled floats and administered petty cash systems.
Education
GCSEs - Cookery
Ellis Guildford
Nottingham 08.1983
GCSE - Music
Ellis Guilford
Nottingham 08.1983
GCSEs - Maths
Ellis Guildford
Nottingham 08.1983
GCSEs - English
Ellis Guilford
Nottingham07.1983
Skills
- Showroom layout designing
- Ethical
- Complaint resolution
- Strategic displaying
- Calm under pressure
- Visual merchandising
- Telephone etiquette
- Public speaking
- Complaint resolution
- Loss prevention
Football Cricket Entertaining Festivals
I love to watch sport but particularly Football I’m an avid Spurs fan. Love entertaining with food and nice wine and absolutely love going to Festivals