Laura Pickering
Urmston,Trafford
Summary
Proficient in providing exceptional support to teams and clients, ensuring seamless communication and operational efficiency. Expertise in coordinating appointments, managing correspondence, and streamlining office processes. Strong relationship-building skills foster collaboration and enhance team dynamics.
Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings over 15 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
9
9
years of professional experience
Work history
Senior Receptionist
Mediacom
Manchester, Manchester
07.2016 - 07.2023
- Greeted visitors and clients, establishing a positive first impression.
- Oversaw incoming calls and routed inquiries to relevant personnel promptly.
- Maintained front desk area, ensuring cleanliness and organisation for an inviting atmosphere.
- Organised appointments and coordinated meetings for staff, enhancing effective time management.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Delivered front of house duties with warm and professional manner.
- Assisted with set up of ID card and access permissions following site security practices.
- Located information and records quickly to assist with ad-hoc queries.
- Provided support to management team by preparing reports and documents as needed.
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Monitored building security, updated logs and issued visitor badges.
Visited Canada and North America
Dad
Chatham, Ontario
03.2016 - 07.2016
Investigations assistant
General medical Council
Manchester
10.2015 - 03.2016
- Conducted thorough investigations into complaints and concerns raised regarding medical professionals.
- Collaborated with multidisciplinary teams to gather evidence and compile comprehensive reports.
- Reviewed documentation and ensured compliance with regulatory standards and policies.
- Assisted in development of training materials to improve investigative processes and procedures.
- Maintained accurate records and databases to track ongoing investigations and case progress.
- Provided support to senior investigators during complex case reviews and decision-making processes.
- Took on additional tasks on manager's request.
- Provided customer service, delivering high levels of satisfaction.
Senior Facilities co-ordinator
UoN Services Limited
Callaghan, Newcastle NSW
08.2014 - 03.2016
- Managed facilities operations to ensure compliance with health and safety regulations.
- Coordinated maintenance schedules and repairs for various building systems and equipment.
- Developed training materials for staff to enhance operational efficiency and service quality.
- Implemented organisational strategies to streamline workflow and improve resource allocation.
- Facilitated communication between departments to address facility-related issues promptly.
- Coordinated with team members to complete daily facility inspections and report maintenance issues.
- Carried out regular stock inventory, keeping adequate supply of necessary items.
- Handled incoming deliveries, ensuring proper distribution thereafter.
- Maintained clean and safe environment by regularly inspecting facilities.
Education
A-Levels - Art
Oldham Sixth Form College
Oldham 09/2000 - 07/2002
AVCE - Travel and Tourism
Oldham Sixth Form College
Oldham 09/2000 - 07/2002
11 GCSEs A-C - Maths, English etc
Saddleworth School
OldhamSkills
- Positive outlook
- Good judgement
- Basic bookkeeping
- Ordering office supplies
- Discretion and confidentiality
- Telephone operation
- Reliable punctuality
- Shipping and receiving
- Well-presented
- Patience and composure
- Flexible
- Calm under pressure
- Microsoft Office Suite
Timeline
Senior Receptionist
Mediacom
07.2016 - 07.2023
Visited Canada and North America
Dad
03.2016 - 07.2016
Investigations assistant
General medical Council
10.2015 - 03.2016
Senior Facilities co-ordinator
UoN Services Limited
08.2014 - 03.2016
A-Levels - Art
Oldham Sixth Form College
09/2000 - 07/2002
AVCE - Travel and Tourism
Oldham Sixth Form College
09/2000 - 07/2002
11 GCSEs A-C - Maths, English etc
Saddleworth School
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