Laura Piana
London,United Kingdom
Summary
Experienced HR professional with a diverse background in HR generalist practices, people operations, and the employee life cycle. Skilled in data management, onboarding&offboarding processes, performance management, employee engagement, HR policies and employee benefits. Passionate about fostering positive employee relationships and creating inclusive work environments.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
People Operations Specialist
Getir
London
03.2022 - Current
- Collaborated with cross-functional teams to develop and implement HR strategies, policies, and programs to support the organization's goals and objectives.
- Work alongside the payroll team to support the monthly payroll process
- Managed employee onboarding and offboarding processes, ensuring a smooth transition and providing necessary support and resources.
- Administer all benefits systems, including benefits annual renewal processes (Caboodle, GBG, EyeCare, Cycle to Work Scheme).
- Acted as a point of contact for employees, addressing their inquiries, concerns, and requests promptly and professionally. Help maintain the team ticketing system by assigning tickets and responding to all requests (employment verifications, employee queries, etc.) to agreed SLAs.
- TUPE documentation support.
HR Administrator
Getir
11.2021 - 03.2022
- Administer HR-related documentation.
- Ensure internal records are up to date - Be the first point
- Assisting the field recruitment team with pre-onboarding checks and contracts.
- Assisting with onboarding processes for field employees, such as documentation checks, training registration and DBS
Beverage Manager
Casual Dining Group
London
01.2017 - 01.2020
- Responsible for managing budgets, settings targets and inventory compliance
- Created seasonal sales plans with varying stock and promotional strategies.
- Followed industry trends and set pricing strategies to maximise business returns.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Attracted, recruited and trained new employees.
Assistant Manager
Inamo
London
01.2016 - 01.2017
- Resolving customers' questions and grievances in a professional manner.
- Ensuring compliance with health and safety legislation and organisational working policies and procedures
- Oversaw daily operations, including inventory and supply restocking and cash handling procedures.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Store Manager
Solo Cafe
London
01.2014 - 01.2016
- Recruiting, training and supervising team members
- Identifying strategies to retain and attract customers and increase profit.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Customer Service Representative Team Lead
Q.e. SRL
Catania , Italy
01.2011 - 01.2013
- Monitor, plan and organise the daily workloads of team members
- Identify workflow opportunities for improvements to enhance the team's efficiency
- Escalate complex customer issues
- Maintained notes in the CRM system of customer interactions for future reference.
- Used active listening skills and asked open-ended questions to ascertain customer call needs.
Education
BA (Hons) - Business, Management
University of Sunderland
10.2018 - 06.2021
Diploma, ESOL degree -
Hackney College
2016
Diploma - Humanities, Science and Art
2011
Skills
- Cross-functional team coordination
- UK compliance regulations knowledge
- Administrative support
- Employee Life-Cycle management
- Benefits administration
- TUPE processes knowledge
- Payroll input
- Employee data management
- Induction, onboarding and offboarding processes
- Team player
Languages
English
Advanced
Italian
Native
Timeline
People Operations Specialist
Getir
03.2022 - Current
HR Administrator
Getir
11.2021 - 03.2022
BA (Hons) - Business, Management
University of Sunderland
10.2018 - 06.2021
Beverage Manager
Casual Dining Group
01.2017 - 01.2020
Assistant Manager
Inamo
01.2016 - 01.2017
Store Manager
Solo Cafe
01.2014 - 01.2016
Customer Service Representative Team Lead
Q.e. SRL
01.2011 - 01.2013
Diploma, ESOL degree -
Hackney College
Diploma - Humanities, Science and Art
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