- I enjoy walks, seeing friends and family, reading books and listening to podcasts
Laura Perry
Slough,Berkshire
Summary
Customer Service Representative dedicated to enhancing customer experiences through proactive communication and problem-solving. Manages customer concerns with calmness, ensuring timely resolutions that foster client loyalty. Promotes a positive environment by maintaining up-to-date knowledge of industry standards and compliance.
Overview
9
9
years of professional experience
Work History
Internal Account Executive
Whistl Ltd
Marlow, Buckinghamshire
05.2017 - Current
- Collected and maintained accurate data needed for effective forecasting.
- Developed valuable client relationships through proactive communication and service execution.
- Coordinated with cross-functional teams to deliver comprehensive solutions that met client objectives.
- Processed bookings for collection vehicles and consumable deliveries on internal booking system.
- Assisted in training new staff and received cross training to be able to cover other accounts.
- Resolved complaints through calm communication and effective problem-solving and escalated to higher management when needed.
- Enhanced working relationships by planning and participating in team-building activities.
- Met schedules using excellent planning and coordination skills.
- Communicated with customers and other areas accross the business via email, teams, zoom meetings and telephone.
- Promoted safe working a safe working environment by implementing regulatory standards, policies and guidelines as a certified first aider and fire warden.
Education
Certificate of Higher Education - First Aid
St Johns Ambulance
Marlow01-2024
Certificate of Higher Education - Fire Warden
Whistl
Marlow01-2024
GCSEs - Maths, Science, English, Business Studies
Windsor Girls School
Windsor01-2004
Skills
- Multi-tasking
- Product knowledge
- Cash register operation
- Cleaning and sanitising
- Product upselling
- Client relationship management
- Loyalty program promotion
- Stock replenishment
- Time-management
- Positive attitude
- Customer service oriented mindset
Interests
Timeline
Internal Account Executive
Whistl Ltd
05.2017 - Current
Certificate of Higher Education - First Aid
St Johns Ambulance
Certificate of Higher Education - Fire Warden
Whistl
GCSEs - Maths, Science, English, Business Studies
Windsor Girls School