Laura Perris
Essex
Summary
Enthusiastic team player with strong independent work capabilities, effectively managing time and responsibilities. Demonstrates excellent communication skills with colleagues and clients through various channels, including phone and written correspondence. Proven ability to build and maintain strong client relationships, contributing to departmental success. Eager to embrace challenges and acquire new skills to enhance professional growth.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work history
Administrator
STS
Takeley, Essex
07.2024 - Current
- Ensured accuracy in financial records by processing timesheets and invoices.
- Checked fuel receipts for compliance with company policies.
- Provided timely assistance to clients by answering phone inquiries.
- Executed administrative duties to maintain operational efficiency.
Nursery Assistant
Private Nursery in Essex
09.2023 - 05.2024
- Provided comprehensive care for babies and toddlers under two years, ensuring health and safety.
- Facilitated feeding, cleaning, and entertaining activities to promote development.
Compliance Administrator (6 month contract)
DOA (David Oliver Associates)
02.2023 - 08.2023
- Supported compliance team with setup and administration of insurance terms and conditions.
- Managed staff queries while addressing compliance inquiries through phone and email.
- Executed filing audits for comprehensive documentation management.
- Oversaw integration of new agencies into in-house database.
- Performed general office administration duties to enhance team efficiency.
Property Administrator, Office Services Facilitator
Circle Housing Association
10.2010 - 05.2014
- Coordinated contractor and customer appointments to facilitate professional service delivery.
- Maintained compliance spreadsheets and updated CRM with precise data.
- Attended weekly contractor meetings, presenting detailed progress reports on ongoing projects.
- Conducted regular audits to ensure adherence to risk assessments and health and safety regulations.
- Efficiently addressed client complaints regarding health and safety matters.
- Coordinated building maintenance requirements to sustain operational standards.
- Followed up with contractors to confirm work quality met expectations.
Admin, Reception, PA
Elstead Engineering Ltd
05.2006 - 10.2010
- Served as primary point of contact for clients and customers, addressing inquiries promptly.
- Answered switchboard calls efficiently, directing them to appropriate personnel.
- Typed quotes, valuations, letters, and faxes with high accuracy.
- Ordered stationery supplies to maintain availability and avoid shortages.
- Coordinated diary management for two Directors, optimising scheduling efficiency.
- Regularly chased and updated debtors list to maintain financial records.
Business sales
Audi Stansted
05.2003 - 04.2006
- Aided local Business Development Managers in securing new clients.
- Served as initial point of contact for all group business customers.
- Constructed quotes based on agreed terms to facilitate sales.
- Maintained CRM database to ensure accurate customer information.
- Followed up leads and supported Business Development Managers in identifying opportunities.
- Expanded personal customer base through proactive business development efforts.
- Achieved three platinum awards over consecutive quarters for managing largest contract.
Administrator
Elstead Engineering Ltd
10.1998 - 04.2003
- Answered switchboard to manage incoming communications efficiently.
- Greeted visitors to provide a welcoming environment.
- Typed letters and quotes, maintaining a high standard of accuracy.
- Ordered stationery to ensure supplies were always available.
- Distributed post to facilitate timely communication.
- Provided administrative support to departments, addressing various needs as required.
Education
NVQ level 2 - Information Technology
Harlow IT Centre
07.1998 - 09.1998
GCSE -
Burnt Mill School
Harlow 01.1993 - 01.1998
Skills
- Highly organised
- Effective communication
- Office record maintenance
- Detail-oriented
REFERENCES
Available upon request.
INTERESTS
A busy mum of two, Laura enjoys spending time with her family and friends, horse riding, and going to the gym as much as her busy home life allows. Being a stay-at-home mum for the past seven years has given Laura a new sense of patience, improved her negotiation skills and has certainly made room for creativity!
Timeline
Administrator
STS
07.2024 - Current
Nursery Assistant
Private Nursery in Essex
09.2023 - 05.2024
Compliance Administrator (6 month contract)
DOA (David Oliver Associates)
02.2023 - 08.2023
Property Administrator, Office Services Facilitator
Circle Housing Association
10.2010 - 05.2014
Admin, Reception, PA
Elstead Engineering Ltd
05.2006 - 10.2010
Business sales
Audi Stansted
05.2003 - 04.2006
Administrator
Elstead Engineering Ltd
10.1998 - 04.2003
NVQ level 2 - Information Technology
Harlow IT Centre
07.1998 - 09.1998
GCSE -
Burnt Mill School
01.1993 - 01.1998