Laura Peroza Gibson
Meir,Staffordshire
Summary
Experienced Spanish Teacher with 6+ years in the classroom. Taught all level of Spanish to learners of all ages online and onsite. Certified by the Cervantes Institute in the course "How to learn and teach a foreign language". Dedicated tutor with an in-depth understanding of the culture of Spanish-speaking countries. Spanish/Russian Content Translator and Russian Tutor bringing 2 years' experience in translation companies. Trustworthy professional with experience in customer service across diverse industries in multilingual workplaces. Good time management, problem solving and communication skills.
Excellent teaching capabilities, remaining always calm and patience.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Responsible gambling advisor
bet365
Stoke-On-Trent
06.2024 - Current
- Trained in recognising potential problems and on-hand to discuss any questions customers may have. Available to deal with Safer Gambling issues, working with the customers to provide the best possible advice, including providing external support organisation information and contact details.
- Ensure people are enjoying the products and services responsibly, by understanding how to safely manage their gambling activity.
Localization Manager/ Content Translator
Galaktika N.V.
Remote
03.2022 - 04.2024
- Responsible for the Spanish content of different websites dedicated to iGaming industry.
- Responsible for coordinating, translating, proofreading and testing content for a wide range of translation projects.
- Monitored translation quality of contractors and external providers.
- Checked phraseology with technical staff to deliver correct translations.
- Obtained information on appropriate terms, phrases and words from specialist dictionaries.
Customer Care Agent
Beesender
Remote
11.2021 - 03.2024
- Customer support for Robotized Chats. Worked on the first line of support, assisting customers with their questions related to the operation of different products and offering technical support during the installation, configuration and maintenance of systems.
- Provided support to clients in Spanish and English via chat and video call.
- Resolved customer queries calmly and professionally, reducing need for escalation to management.
Internship
Belarusian National Technical University
Minsk, Belarus
01.2021 - 02.2022
- Contributed to department and faculty meetings to continuously assess and improve internal practices.
- Developed comprehensive course curriculum by aligning with university standards.
- Led seminars and workshops for enhanced student participation.
- Tutored students needing extra assistance in group and one-to-one sessions, increasing attainment in line with predicted grades.
- Prepared and delivered lectures on diverse topics related to optics.
Sales Manager
OHI-S
Minsk, Worcestershire
08.2021 - 11.2021
- Contacted dental professionals from Spanish-speaking countries and informed them about company's courses and products related to their field.
- Interacted with co-workers in English and Russian to report the results of communication with Spanish-speaking clients.
Education
Doctor of Engineering - Optical Instruments
Belarusian National Technical University
09.2018 - 05.2022
Master of Science - Optical Instruments
Belasusian National technical university
Minsk, Belarus 09.2016 - 07.2018
Electronic engineer - Electronics
Yscambu University
Venezuela 08.2005 - 03.2013
Skills
Academic writing
Teaching
Project Documentation
Technical writing
Real-time translation
Document evaluations
Proofreading
Reverso translation
Product knowledge
Report Generation
Technical Specification Interpretation
Cultural understanding
Sales techniques
Complaint resolution
Risk mitigation
Policy implementation
Operations monitoring
Hard-working
Multilingual customer service
Languages
Spanish
Native
English
Advanced
Russian
Advanced
Portuguese
Intermediate
Timeline
Responsible gambling advisor
bet365
06.2024 - Current
Localization Manager/ Content Translator
Galaktika N.V.
03.2022 - 04.2024
Customer Care Agent
Beesender
11.2021 - 03.2024
Sales Manager
OHI-S
08.2021 - 11.2021
Internship
Belarusian National Technical University
01.2021 - 02.2022
Doctor of Engineering - Optical Instruments
Belarusian National Technical University
09.2018 - 05.2022
Master of Science - Optical Instruments
Belasusian National technical university
09.2016 - 07.2018
Electronic engineer - Electronics
Yscambu University
08.2005 - 03.2013
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