Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Laura Peach

Quality Assurance
Shrewbury,Shropshire

Summary

Quality Assurance Officer with proven ability to maintain composure in high-pressure environments. Extensive experience in General Insurance and customer service, demonstrating strong analytical skills and attention to detail. Committed to upholding quality standards and driving continuous improvement in organizational processes.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work history

Quality assurance officer

HomeServe
Walsall, Walsall
09.2003 - 12.2024
  • Achieved high customer satisfaction through systematic quality control measures.
  • Conducted supplier audits to ensure compliance with established quality standards.
  • Streamlined documentation procedures for efficient access during inspections.
  • Reduced instances of non-conformance by implementing corrective actions promptly.
  • I listened to calls to ensure we where meeting the FCA and banking regulations.
  • I competed internal CBT's about TCF, Money laundering and Dignity at work. Health and safety.
  • Ensured complaints where being logged correctly and dealt with promptly to ensure TCF and with the satisfactory outcome.
  • Identified potential risks by conducting comprehensive risk assessments.
  • Ensured product quality by implementing rigorous inspection procedures.
  • Maintained open communication channels with team members, fostered an environment conducive to feedback and improvement suggestions.
  • Reviewed and updated company policies to align with evolving industry standards.
  • Trained colleagues for improved understanding of quality assurance protocols.
  • Collaborated with manufacturing department, facilitated better understanding of quality requirements.
  • Ensured regulatory compliance, minimised exposure to penalties or sanctions.
  • Monitored production processes, ensured consistent product quality.
  • Monitored activities as well as supporting systems, making sure that they met all compliance regulations.
  • Supported department's by answering questions and providing outstanding mentoring.
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
  • Maintained up-to-date procedures for complaints and compliance.
  • Made follow-ups on allocated action plan to meet completion timescales.
  • Conducted and completed quality assurance checks for new products.
  • Contributed to development of guidelines, processes and documentation to meet required business standards.
  • Assessed data to meet contractual obligations and identify missing or incomplete information.
  • Attended meetings and submitted decisions made to senior management for approval.
  • Assisted with drafting, reviewing and finalising Standard Operating Procedures and Work Instructions.
  • Adhered to compliance and business timetable to meet set deadlines.
  • Collated required documentation to support external reviews and audits.
  • Updated individual service audit spreadsheets with review results.
  • Uploaded documents to internal and external systems for backup.

Shop assistant

Stars Newagent
Walsall, Walsall
02.2000 - 09.2002
  • Improved product visibility with strategic shelf arrangements.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Completed restocking checks
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Conducted price checks at request of customers for clear communication on cost.
  • Assisted in inventory counts, maintaining accurate records.
  • Handled cash register efficiently, ensuring accurate transactions.

MacDonald's

MacDonald's
Walsall, Walsall
01.2000 - 11.2001
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Completed customer orders with speed and accuracy.

Education

NVQ Level 2 - Hairdressing

Walsall College
Walsall
09.1999 - 09.2002

Skills

Employment stability


Affiliations

  • I love going on long walks
  • I also love going Swimming

Accomplishments

Passed GCSE's

NVQ Level 1 and 2 in Hairdressing.

Timeline

Quality assurance officer

HomeServe
09.2003 - 12.2024

Shop assistant

Stars Newagent
02.2000 - 09.2002

MacDonald's

MacDonald's
01.2000 - 11.2001

NVQ Level 2 - Hairdressing

Walsall College
09.1999 - 09.2002

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Laura PeachQuality Assurance