Laura Pavlou
Great Ayton,Middlesbrough
Summary
Dynamic and adaptable professional with a positive can-do attitude, skilled in customer service and sales strategies with over 20 years of experience. Demonstrates expertise in customer retention and creative problem solving, driving targets through effective communication and product promotion. Proficient in database management and service delivery.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work history
Sales & Service Advisor
TUI Travel UK & Ireland
Stockton-on-Tees, Stockton-on-Tees
07.2015 - 05.2025
- Secured holidays by managing flights, cruises, accommodation, and insurance bookings.
- Delivered excellent customer service, ensuring repeat business.
- Built strong relationships with clients to drive loyalty.
- Met sales targets through proactive client engagement.
- Utilised a booking system to optimise holiday arrangements.
- Processed payments efficiently to ensure timely transactions.
- Advised clients on optimal travel plans based on preferences and requirements.
Supplies Account Manager
Pitney Bowes
Sydney
07.2014 - 05.2015
- Formulated strategic territory plan with clear objectives to enhance account penetration.
- Implemented sales strategies for third-party products to maximise revenue and growth.
- Drove awareness of new products while ensuring alignment with customer expectations and satisfaction.
- Ensured all bids to potential clients were profitable, cost-effective, and easily implementable.
- Created effective sales strategies to consistently meet revenue targets.
- Assessed competition regularly to stay ahead in the market place.
- Participated actively in team meetings, contributing towards goal achievement.
Travel consultant
TUI Travel UK & Ireland
04.2006 - 10.2013
Customer Service/Sales Advisor
N-Power
01.2006 - 01.2007
- Take calls and deliver exceptional customer service within a targeted environment, promoting the N Power brand.
- Investigate and resolve energy account queries for customers joining N Power.
- Promote product comparisons to customers who are in the process of leaving npower in order to retain their custom, successfully overcoming any objections.
- Liaise with internal and external stakeholders regarding customer accounts.
- Provide accurate and relevant information in response to customers enquires regarding their energy account; advising on correct timescales and processes.
- Use internal databases and processes to answer and record all customer enquiries during their home move.
- Perform relevant security checks on accounts.
- Work to company procedures and performance measures.
Administrative Assistant
Orange
01.2003 - 01.2005
- Sort and distribute incoming mail to areas and staff within the organisation, and dispatch outgoing mail.
- Write business letters, reports or office memoranda using word processing programmes.
- Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries.
- Operate a range of office machines such as photocopiers, computers and faxes.
Education
Diploma - English for Business Diploma Level 2 - Text Processing/Word Processing
Teesside Tertiary College
Middlesbrough 01.2001 - 01.2002
GCSEs - Maths, English, History, German Language, Science, PE & RE
Acklam Grange School
Middlesbrough 01.1996 - 01.2001
Skills
- Positive can do attitude
- Reliable and adaptable
- Target driven
- Great communication skills
- Customer retention strategies
- Creative problem solving
- Customer service & sales skills
- Database management
- Service delivery
- Product promotion
Custom
Available on request
Affiliations
- cooking
- sports
- gardening
- television
- animals
Timeline
Sales & Service Advisor
TUI Travel UK & Ireland
07.2015 - 05.2025
Supplies Account Manager
Pitney Bowes
07.2014 - 05.2015
Travel consultant
TUI Travel UK & Ireland
04.2006 - 10.2013
Customer Service/Sales Advisor
N-Power
01.2006 - 01.2007
Administrative Assistant
Orange
01.2003 - 01.2005
Diploma - English for Business Diploma Level 2 - Text Processing/Word Processing
Teesside Tertiary College
01.2001 - 01.2002
GCSEs - Maths, English, History, German Language, Science, PE & RE
Acklam Grange School
01.1996 - 01.2001
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