Laura Papakova
Barking,United Kingdom
Summary
Experienced office manager with over a decade in managing personnel and administrative functions. Demonstrated success in coordinating schedules, overseeing HR processes, maintaining office facilities, and planning team events and travel logistics.
Strategic Partnerships Manager with knack for fostering high-impact collaborations. Spearheaded initiatives that boosted cross-sector engagement, leading to increased revenue streams and expanded market presence. Excel at building long-term relationships, driving mutual growth and achieving strategic goals.
Overview
11
11
years of professional experience
Work history
Head of Strategic Partnerships
ExploreX
Aldgate East
03.2025 - 01.2026
- Conducted school visits and outreach events to recruit prospective students. Utilised digital channels for effective student recruitment. Guided stakeholders on admissions processes, programme options, and financial aid. Cultivated relationships with students, families, and academic counsellors to enhance enrolment. Supported marketing initiatives to strengthen institution’s brand presence.
- Duties:
- Identifying potential candidates through job portals, referrals, and networking
- Evaluating resumes and applications to pinpoint qualified candidates.
- Conducting interviews to evaluate candidates' work history, skills, and qualifications
- Oversaw compliance management for company
- Engaging with educational institutions to ascertain needs for recruitment process updates
- Monitoring education sector trends, visa regulations and recruitment best practices
- Seeking new partnership opportunities with institutions
Office Manager
Resonics
Deptford
04.2021 - 03.2025
- Served as initial point of contact for visitors, ensuring a welcoming environment. Distributed leads and emails to team members while managing client communications. Provided ongoing administrative support for management, projects, and sales teams. Completed PQQs, operational manuals, and annual audits and certificates for compliance. Organised team-building events and international trips to enhance collaboration.
- Duties:
- Facilitated project coordination and follow-ups to guarantee timely delivery of key tasks and objectives.
- Coordinated travel arrangements encompassing international and domestic flights, accommodations, and itineraries.
- Ensuring appropriate documentation is prepared in advance for project deadlines
- Handling general telephone enquiries, allocating leads and emails to team
- Streamlined office management processes, including supplies procurement and maintenance scheduling. Coordinated cleaning services to ensure a tidy and professional environment.
- Ensuring a safe and secure workplace for office
- Coordinating and scheduling events, team-building activities and trips for team and CEO
- Facilitated induction and training for new team members to ensure smooth onboarding. Assisted in booking holidays and managing sick leave for team members. Provided comprehensive HR support to enhance team efficiency.
- Completing diverse documentation, annual certifications and audits for company
- Overseeing Health and Safety records, policies, and equipment, including First Aid Box and Fire Extinguishers.
- Facilitating annual Office Risk Assessments (Fire Safety) and PAT testing
Events & Sales Administrator
De Vere
Holborn
11.2018 - 10.2020
- Delivered comprehensive administrative and marketing support to management team. Processed and planned new meetings efficiently to optimise scheduling. Monitored payment schedules to maximise venue revenue.
- Duties:
- Managing conference and event bookings
- Managing sensitive and proprietary information with utmost confidentiality and professionalism
- Operating switchboard, managing general telephone enquiries and relaying them to leadership team
- Reporting conference facilities, conducting issue logs and planning repairs for maintenance where necessary
- Analysing competitors and evaluating prices to establish fair pricing strategy for customer attraction and revenue enhancement
- Delivering administrative support to events department
- Enhancing booking and event contract policies
- Managed event bookings via phone and email, guaranteeing completion of all follow-ups and reminders to optimise booking conversion
- Producing consistent daily reports
- Supporting preparation of regular newsletters and marketing materials
- Scheduling and organising meetings
- Finalising expense reports or sales proposals
Wedding and Special Events Coordinator
Regents Lake
Mile End
07.2017 - 10.2018
- Oversaw all event activities on the day, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and liaising with vendors.
- Duties:
- Conducting client and event agent venue inspections
- Inputting all bookings into room booking software and verifying events with clients.
- Data governance and analysis of critical information
- Drafting client proposals
- Conducting thorough client briefings
- Coordinating all logistics including menu selection, transportation arrangements, event room setups, distribution of informational materials, shipping and audiovisual requirements
- Supervise all facets of event planning and management for internal and external events.
Restaurant Supervisor
Chom Chom
Canterbury
09.2014 - 06.2017
- Effectively managed daily restaurant and bar operations in absence of Restaurant Manager, contributing to reduction in operational costs
- Duties:
- Maintaining service and legal cleanliness standards
- Supporting restaurant manager with all promotional activities and collateral updates including social media, website, and menu revisions.
- Ensuring quality control for all food served
- Ensuring completion of checklists, requisitions and proper opening and closing functions each shift
- Empowering team to manage negative guest feedback professionally
- Delivering training for employees
- Oversaw staff work schedule management
Education
BSc - Events and Tourism Management
Canterbury Christ Church University
Canterbury, England 09.2014 - 9 2017
Skills
- Microsoft Office Word
- Excel
- Spreadsheet management
- Database administration
- CRM system expertise
- Slovak, Czech, English Russian, German, Polish
- Project planning expertise
- Risk assessment
- Communication
References
Available on request
Languages
Slovak
Native
English
Proficient
C2
German
Elementary
A2
Russian
Intermediate
B1
Timeline
Head of Strategic Partnerships
ExploreX
03.2025 - 01.2026
Office Manager
Resonics
04.2021 - 03.2025
Events & Sales Administrator
De Vere
11.2018 - 10.2020
Wedding and Special Events Coordinator
Regents Lake
07.2017 - 10.2018
Restaurant Supervisor
Chom Chom
09.2014 - 06.2017
BSc - Events and Tourism Management
Canterbury Christ Church University
09.2014 - 9 2017