Laura Palmer

I decided to be come a home maker and concentrate on raising my family.

• Assisted in managing time and organising tasks for staff members.
• Maintained clean and organised front desk area to create welcoming environment.
• Coordinated replacement vehicles for customers.
• Completed work tasks within set service level agreements.
• Answered all telephone calls in polite and professional manner.
• Arranged and communicated with various recovery agents for vehicle collection and delivery.
• Processed customer payments.
• Participated in morning meetings with bodyshop manager, senior estimator, and workshop controller.
• Attended training courses to enhance skills.
• Updated auto flow management system to keep staff, work providers, and customers informed.
• Handled sensitive guest information with confidentiality to ensure compliance with data protection regulations.

• Managed inbound and outbound telephone calls from service centres, manufacturers, and customers.
• Maintained and updated service systems to ensure clear and accurate customer communication.
• Coordinated collection and delivery of customer furniture alongside warehouse manager.
• Supported sales team with updates from finance companies.
• Handled customer complaints with empathy and understanding.
• Processed large payments and managed banking responsibilities.
• Generated daily reports to track operations.
• Participated in meetings and attended various training courses.

• Update and maintain autoflow management system.
• Keep reception area neat, clean, and tidy.
• Assist in arranging collection and deliveries of customer vehicles with in-house lorry driver and driver teams.
• Support recovery of customer vehicles from various recovery sites and companies.
• Provide polite and empathetic service to customers.
• Handle complaints effectively.
• Adhere to SLAs for work providers.
• Attend training courses with different manufacturers of cars.
• Process payments accurately.
• Participate in daily meetings with senior estimator, bodyshop manager, workshop controller, and company director.
• Manage courtesy cars and arrange hire vehicles when necessary.
• Answer telephone calls and respond to emails promptly.