Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Affiliations
References
Timeline
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Laura  Palmer

Laura Palmer

Summary

Strategic planner and leader with a track record of effective problem-solving. Known for maintaining composure in high-pressure situations and enhancing team collaboration. Skilled in leveraging expertise to tackle complex issues and achieve organizational objectives.

Overview

20
20
years of professional experience
1
1
Certification

Work history

Home maker

Home
09.2017 - 06.2026

I decided to be come a home maker and concentrate on raising my family.

Body shop Reception Manager

Drive Vauxhall
Leicester, Leicestershire
09.2013 - 09.2017
  • Assisted in managing time and organising tasks for staff members.
  • Maintained clean and organised front desk area to create welcoming environment.
  • Coordinated replacement vehicles for customers.
  • Completed work tasks within set service level agreements.
  • Answered all telephone calls in polite and professional manner.
  • Arranged and communicated with various recovery agents for vehicle collection and delivery.
  • Processed customer payments.
  • Participated in morning meetings with bodyshop manager, senior estimator, and workshop controller.
  • Attended training courses to enhance skills.
  • Updated auto flow management system to keep staff, work providers, and customers informed.
  • Handled sensitive guest information with confidentiality to ensure compliance with data protection regulations.

Sales administrator

DFS
Leicester , Leicestershire
06.2012 - 09.2013
  • Managed inbound and outbound telephone calls from service centres, manufacturers, and customers.
  • Maintained and updated service systems to ensure clear and accurate customer communication.
  • Coordinated collection and delivery of customer furniture alongside warehouse manager.
  • Supported sales team with updates from finance companies.
  • Handled customer complaints with empathy and understanding.
  • Processed large payments and managed banking responsibilities.
  • Generated daily reports to track operations.
  • Participated in meetings and attended various training courses.

Customer Service Advisor/ Reception Manager

Clarke's ARC LTD
Kibworth , Leicestershire
06.2006 - 06.2012
  • Update and maintain autoflow management system.
  • Keep reception area neat, clean, and tidy.
  • Assist in arranging collection and deliveries of customer vehicles with in-house lorry driver and driver teams.
  • Support recovery of customer vehicles from various recovery sites and companies.
  • Provide polite and empathetic service to customers.
  • Handle complaints effectively.
  • Adhere to SLAs for work providers.
  • Attend training courses with different manufacturers of cars.
  • Process payments accurately.
  • Participate in daily meetings with senior estimator, bodyshop manager, workshop controller, and company director.
  • Manage courtesy cars and arrange hire vehicles when necessary.
  • Answer telephone calls and respond to emails promptly.

Education

GCSEs - History, Geography, R.E, Junior Sports Leaders

Guthlaxton College.
Leicester
9 2001 - 6 2003

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Strategic planning
  • Leadership
  • Resourcefulness

Personal Information

Certification

I have serveral beauty certificates including Holistic facials, Japanese Head spa and Indian head massage.

Full UK Driving licence

Affiliations

  • I am a competitive individual who thrives on a challenge.
  • I love going to the GYM and attending classes
  • Days out with my family

References

References available upon request.

Timeline

Home maker

Home
09.2017 - 06.2026

Body shop Reception Manager

Drive Vauxhall
09.2013 - 09.2017

Sales administrator

DFS
06.2012 - 09.2013

Customer Service Advisor/ Reception Manager

Clarke's ARC LTD
06.2006 - 06.2012

GCSEs - History, Geography, R.E, Junior Sports Leaders

Guthlaxton College.
9 2001 - 6 2003
Laura Palmer