Laura Okoh
Middlesbrough
Summary
Driven professional with proven expertise in appointment setting and scheduling, notably at Guarantee Trust Bank. Excelled in customer engagement through exceptional telephone etiquette and efficient use of Salesforce CRM, surpassing daily call quotas by prioritizing tasks. Demonstrates a positive attitude and a knack for script memorization, ensuring high-quality service and increased appointment bookings.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Yelo Code System
Nigeria
03.2022 - 01.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Appointment Scheduler
Guarantee Trust Bank
Nigeria
07.2019 - 04.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Education
Master Of Public Health - Public Health
Teeside University
Middlesbrough Bachelor Of Science - Public Health
Madonna University
Elele12.2020
Skills
- Script Memorization
- Telephone Etiquette
- Positive Attitude
- Salesforce CRM
Languages
English
Advanced (C1)
Timeline
Appointment Setter
Yelo Code System
03.2022 - 01.2024
Appointment Scheduler
Guarantee Trust Bank
07.2019 - 04.2022
Master Of Public Health - Public Health
Teeside University
Bachelor Of Science - Public Health
Madonna University