LAURA O'BRIEN
Wallsend,Tyne and Wear
Summary
Detail-oriented professional with experience in customer care. Demonstrates excellent customer service skills, a friendly and approachable demeanour, and a logical, systematic approach to tasks. Highly organised with a proven ability to enhance operational efficiency while maintaining exceptional client satisfaction. Committed to leveraging skills in customer-focused roles to drive positive outcomes and support organisational goals.
Work history
Mortgage Customer Processing
VIRGIN MONEY
Gosforth, TYNE AND WEAR
01.2025 - 02.2025
- Learning and understanding the process of a mortgage, learning policy as necessary adhering to banking protocol and requirements in accordance with FCA
- Learning how to use and understand various programs to work efficiently and competently
- These include, Omiga, Cisco Jabber, Teams
- Learning how to read note's, raise tasks for underwriters and answer queries for both Brokers, admins and direct customers
- Learning to ensure that the mortgage process after initial application was as efficient as possible
- Ensured that notes were complete and accurate according to policy
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
Post Person
ROYAL MAIL
North Shields, TYNE AND WEAR
06.2016 - 09.2024
- Maintained accurate records of deliveries and collections, ensuring compliance with postal regulations
- Utilised mobile devices and technology to track parcels and update delivery statuses in real-time
- Managed special deliveries, obtaining signatures for registered, recorded, and special delivery mail
- Facilitated the return of undeliverable mail to the sorting office, completing necessary documentation
- Engaged with the local community, building trust and rapport with customers on delivery routes
- Conducted regular maintenance checks on postal vehicles to ensure operational efficiency
Company Secretary
JACKSONS ELECTRICAL CONTRACTORS
Aylesford, KENT
03.2005 - 12.2015
- Handled invoicing and payment collections effectively and efficiently for optimal company finances
- Utilised exceptional communication and interpersonal skills to build positive customer relations
- Diligently managed company diaries and appointment calendars, aiding smooth-running business operations
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication
Reprographics Assistant
MARLIN IMAGING
Sidcup, KENT
05.1997 - 10.2000
- Operated advanced reprographic machinery, including digital printers and high-speed copiers, with precision and efficiency
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience
- Liaised with clients to ascertain specific requirements for bespoke printing and copying jobs, enhancing customer satisfaction
- Managed high-volume photocopying and printing projects, adhering to strict deadlines and quality standards
- Led quality assurance checks on all reprographic outputs, guaranteeing that products met or exceeded customer expectations
Customer Sales Assistant
BOOTS THE CHEMIST
Bromley, KENT
07.1993 - 05.1997
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays
- Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently
- Used exceptional communication and relationship-building abilities to provide first-class service for optimised customer experiences
- Provided helpful, attentive sales support to generate positive customer feedback
Education
NVQ Level 2 - Retailing
NVQ Level 1 - Retailing
GCSEs - Art, English, English Literature, Maths, Combined Sciences, Geography, Photography, History, History of Art
Skills
- Handheld scanner operating
- Excellent customer service
- Friendly and approachable
- Organised
- Customer care
- Logical and systematic thinking
- Communication skills
- Problem-solving
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Mortgage Customer Processing - VIRGIN MONEY
01.2025 - 02.2025
Post Person - ROYAL MAIL
06.2016 - 09.2024
Company Secretary - JACKSONS ELECTRICAL CONTRACTORS
03.2005 - 12.2015
Reprographics Assistant - MARLIN IMAGING
05.1997 - 10.2000
Customer Sales Assistant - BOOTS THE CHEMIST
07.1993 - 05.1997
City and Guilds - NVQ Level 2, Retailing
City and Guilds - NVQ Level 1, Retailing
The Ravensbourne School - GCSEs, Art, English, English Literature, Maths, Combined Sciences, Geography, Photography, History, History of Art
References
References available upon request.
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