Laura Murray
Weobley,Herefordshire
Summary
Detail orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver projects in timely manner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project coordinator (Horticulture)
Lantra
Builth Wells, Powys
10.2024 - Current
- Coordinated multiple concurrent projects, balancing administrative tasks, logistics and stakeholder communication to ensure smooth delivery
- Built strong working relationships across internal teams and external partners, including industry professionals, to support project goals
- Took initiative to solve day-to-day operational challenges, demonstrating flexibility and calm under pressure
- Managed event planning and logistics, including supplier liaison, bookings and scheduling, while keeping projects on track and under budget
- Maintained detailed records and documentation to support accurate reporting, compliance and project visibility
- Communicated effectively with both technical and non-technical audiences, adapting tone and content as needed
- Demonstrated strong time management and prioritisation skills to meet tight deadlines in a fast-paced environment
- Supported digital engagement through platforms like Zoom, online booking systems, and CRM tools to streamline coordination and attendance
- Adapted quickly to a new industry, showing a commitment to learning, resilience, and continuous improvement
Operations Executive
Bike Club
London
03.2022 - Current
- Skilled in Shopify, Salesforce, eBay, Freshdesk and all Microsoft Packages
- Managed up to 200 live chats, emails, direct messages and internal communications each day.
- Collaboratively working with 2 warehouse sites to streamline courier bookings and dispatch processes daily.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Supported team members with knowledge sharing, offering additional training as required.
- Coordinated with external partners for successful execution of joint projects.
- Worked with various teams to address operational challenges and find solutions.
- Managed and maintained comprehensive documentation for operational processes.
- Resolved operational issues appropriately and quickly for minimal disruption to workflow.
- Recorded information about inquiries and complaints within internal database.
- Liaised with management to align daily operations.
Customer Service Representative
Stonecrest Marble
Ilford, Essex
11.2020 - 03.2022
- Handled telephone, live chat and email order enquires, using exceptional interpersonal skills to offer the best-possible customer care.
- Investigated damage claims raised by customers relating to the transport of goods. Ensuring our damage process was followed, evidence was submitted by our customer and documents were provided by our haulier to ensure a fair outcome.
- Submitted evidence to our haulier in the required format for insurance purposes.
- Raised accurate customer quotes using IntactIQ.
- Actioned customer account amendments such as account factoring and pricing set up to ensure order accuracy.
- Resolved order related enquiries, billing issues and raising credit notes.
- Followed up order queries and issues, ensuring swift resolution for optimised customer satisfaction.
- Prioritised effectively to manage large numbers of orders, ensuring timely order processing in line with company targets.
- Prepared invoices for customers with large orders or special sales types.
GP Surgery Receptionist
Harlow Road Surgery
Rainham, Essex
08.2020 - 11.2020
- Greeted incoming patients and providing friendly, knowledgeable assistance.
- Maintained reception area in an orderly manner to provide visitors with a positive first impression of the surgery.
- Updated patient records as required for continued accuracy and compliance with surgery policies.
- Answered all phone calls within 3 rings ensuring patients are assisted with minimal wait times.
- Maintained timely check-in services, notifying clinical staff of patient arrival through EMIS system for efficient appointment running.
- Scheduled patient appointments using EMIS booking system, providing additional confirmation through AccuRx text and email service.
- Managed referrals to outpatient clinics and the organisation of SPA referrals for housebound patients.
- Regularly monitored emails to ensure all requests are actioned efficiently.
- Signposted patients to other services as appropriate.
Pharmaceutical compounder
Specialist Pharmacy
Dagenham, Essex
11.2019 - 04.2020
- Compounded bespoke bio-identical hormone medicines in specific dosages in order to meet individual patient needs.
- Worked at a fast, efficient pace to produce and dispatch large quantities of medication whilst maintaining accuracy and avoiding errors.
- Complied with the standards of the General Pharmaceutical Council (GPhC) and detailed standard operating procedures.
- Used approved high precision manufacturing equipment and software to prepare unlicensed medicine on a prescription-by-prescription basis.
- Day to day maintaining of pharmaceutical equipment including preparation of scales, water baths, hot plates and fume hoods
- Preparation of all API's ensuring all quality checks had been carried out by our pharmacists
Patient Care Administrator
Specialist Pharmacy
Dagenham, Essex
05.2018 - 04.2020
- Receive and record customer and prescriber prescriptions accurately and efficiently either via telephone, live chat or email.
- Managed reception area, including greeting visitors, collection of payment and responding to telephone and in-person requests for information.
- Provided an efficient, friendly and responsive service to patients and prescribers.
- Ensured compliance with pharmaceutical regulations in terms of handling and dispensing prescriptions.
- Worked methodically and accurately with no omissions or errors.
- Ensured all daily parcels/letters are dispatched correctly.
- Verified documents and associated records to catch and resolve discrepancies.
- Manage and control office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Maintain computer and physical filing systems.
Telesales Executive
Hills Prospect Plc
Romford, Essex
08.2012 - 05.2018
- Account management of a large area within London.
- Breakdown of reports to optimise sales targets for account representatives.
- Undertaking client retention campaigns to maximise membership.
- Answered an average of 100 calls per day addressing customer enquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientele.
- Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
- Screen and direct calls to appropriate individuals and departments.
- Build long-term customer relationships and advise customers on purchases and promotions for both the customers' benefit as well as the company's.
- Undertook a range of administrative duties including photocopying, faxing, filing, data entry, creating spreadsheets and updating customer records.
- Liaised with technical service providers to supply customers with equipment and resolve any faults that arise.
- Compliance with non-disclosure agreements at clients request.
Temporary Administrative Assistant
Axiom Personnel
Romford, Essex
11.2011 - 05.2012
- Answered, screened and transferred inbound calls.
- Maintained office supply inventories.
- General clerical duties.
- Maintained contact lists.
- Data processing.
Receptionist
Gold's Gym
Dagenham, Essex
05.2010 - 12.2011
- Welcomed and monitored all visitors and members entering and exiting the building.
- Ensured visitors had authorisation to enter the building and contact the appropriate staff to escort them.
- Created timetables to inform new and prospective members of classes and availability.
- Monitored memberships to ensure all payments were up to date and contacted customers with arrears to arrange payment.
- Assisted prospective members with pricing and any enquiries to ensure contracts were agreed and signed.
- General administrative duties such as filing, data entry, photocopying and ensuring contracts were sent via post to the Head Office on a daily basis.
Education
GCSE -
Brittons School & Technology College
Skills
- MS Windows proficient
- 90 WPM Typing Speed
- Salesforce CRM
- Shopify
- Client account management
- Critical Thinking
- Active Listening
- Clean UK driving license
Certification
Enhanced DBS 09/19
Additional Information
The career gap in 2020 was due to redundancy during the Covid pandemic.
Irrelevant job history between 2006-2010 removed to reduce document size but full CV available on request.
Timeline
Project coordinator (Horticulture)
Lantra
10.2024 - Current
Operations Executive
Bike Club
03.2022 - Current
Customer Service Representative
Stonecrest Marble
11.2020 - 03.2022
GP Surgery Receptionist
Harlow Road Surgery
08.2020 - 11.2020
Pharmaceutical compounder
Specialist Pharmacy
11.2019 - 04.2020
Patient Care Administrator
Specialist Pharmacy
05.2018 - 04.2020
Telesales Executive
Hills Prospect Plc
08.2012 - 05.2018
Temporary Administrative Assistant
Axiom Personnel
11.2011 - 05.2012
Receptionist
Gold's Gym
05.2010 - 12.2011
GCSE -
Brittons School & Technology College
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