Laura Murney

• Carried out quality assurance tests to ensure effectiveness of sterile services provided.
• Sanitised and packaged medical tools and equipment for safe, sterile use.
• Assisted colleagues with heavy loads to promote team work.
• Organised resources for efficient shift operation and minimal downtime.
• Identified and rectified issues with surgical tools, ensuring smooth workflow in the operating room.

• Ensuring all calls are dealt with professionally and efficiently.
• Handled around 40-80 inbound and outbound calls a day with accuracy and efficiency.
• Showed resilience under pressure, handling challenging situations with composure.
• Ensuring high attention to detail is present when allocating appointments.
• Organising my work diary to ensure patients are dealt with in a time efficient manner.
• Responsible for no DPA breaches.
• Offered empathetic listening ear to distressed callers, providing reassurances where necessary.

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• Helped organise special events at the bar.
• Followed food safety and hygiene requirements to protect guests.
• Maintained bar stocks, replenishing daily as necessary.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Prepared tables for guests and reset tables between customers.
• Assisted in food preparation, ensuring prompt service during busy times.
• Advised on food and drink choices based on customer preferences.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

• Ensure the restaurant was ready for service in the morning to allow for a pleasant and welcoming experience for customers.
• Ensure the kitchen and catering staff were prepared for the day ahead.
• Helped manager with staff rota.
• Dealt with customer enquiries and complaints face to face or over the phone