Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Affiliations
Timeline
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Laura Munro

Laura Munro

Erskine,United Kingdom

Summary

A leader with an extensive range of behaviours and skills that span over twenty five years in Management.


Excelled in every Management role I have been appointed to. I deliver with my team, through a one team mindset.


I use SMART Performance Management objectives. Coaching what I see there in the moment. I expect only the best from my team so my standards are also high. But that's why we exceed.


I'm Happy at work, I like my team to have fun, and customers love this. How good does it feel to walk into a store where people love their job. and make you happy ?


I often think out of the box, I like to try new things. Often the one who solves the problems and keeps things simple.


Forever learning, analysing, and planning are also skills that free me up, in any position to be more available for customers and my team on the sales floor, exactly where I belong.


Getting the best out of my team and watching them make customers happy,



Overview

29
29
years of professional experience
2022
2022
years of post-secondary education

Work history

Store Manager

Holland and Barrett
Glasgow
09.2023 - Current
  • Project Manager of new flagship store refit 2024.
  • Launched Refit to deadlines, challenging any obstacles.
  • Analyse all company business data to plan and exceed KPI targets.
  • Recruitment, training, development, and succession of my team .
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Market key trends, and products within every media platform allowed by the company.
  • Use Coaching and SMART performance management objectives to set my team up for success. Facing into underperformance when required.
  • Reduce loss in my store by maintaining High standards on all stock file processes at all times to ensure accuracy.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Complete all transformation changes, and promotional offers to timescales.
  • Build relationships with Centre Management to increase awareness and showcase my store.
  • Use Strong Leadership and organisational skills to drive an annual increase of £180,000 in year one post refit

General Manager

JD Gyms
Greenock, Inverclyde
12.2021 - 08.2023
  • Achieved all KPI's set out by the company.
  • Increased member retention by building close relationships with PT's Instructors, and members.
  • Increased sales/memberships by creating an inviting induction tour of the gym.
  • Conducted regular competitor analysis within local area adapting and changing at pace if required.
  • Increased class attendance by training PT's on class structure and changing classes to the ones members wanted.
  • Recruited amazing Instructors with a membership base that follows.
  • Motivated my team by communicating success and involved them in all decision making.
  • Recruited trained and developed all members of the JD team.
  • Reduced costs by analysing all avenues for maintenance and equipment changing suppliers regularly.
  • Conducted daily audits ensuring the gym was clean, safe, and staffed for every hour it was open.
  • Marketed the Gym on every media network allowed by the company.

Store Manager

Boots UK
Glasgow, Glasgow City
07.2019 - 10.2021
  • Managed Pharmacy during Covid 19. Pharmacy remained open every day providing essential services for patients.
  • Planning and organisation of increased workload throughout the pandemic.
  • Created a safe environment for customers to shop following all covid 19 protocols set out by the company.
  • Adapted and analysed new business data throughout .
  • Forged strong relationships with local Doctor Surgeries providing regular updates on any availability issues on medication.
  • Ensured patient safety at all times by following all company standard operating processes.
  • Started a Teams pharmacy call within my area sharing best practices.
  • Organised and managed workflows of technicians, including prescription preparation, medication management and safety controls.
  • Maximised pharmacy teams' productivity through strategic staff planning.
  • Created new KPI's with senior Management and encouraged change within the team.

Personal Trainer

Self Employed
04.2016 - 05.2019
  • Resourced new business by promoting my services on social Media. Initially Facebook.
  • Started a running group within the local area. Resulting in over 75 members.
  • Started a walking group within the local area.
  • Created out-door bootcamps in local area.
  • Increased my business Revenue by initiating small group training sessions.
  • Developed Individual Training and nutrition plans for new and existing clients that got results.
  • Developed a Training App tool and started an online business for more knowledgeable clients.
  • Collaborated with other fitness professionals to increase my brand and awareness of my services on offer,
  • Continually developed my knowledge through ongoing training. Qualifying in various different instructor courses.
  • Built a business with over 150 clients at peak.
  • Ensured the safety of my clients enforcing correct lifting techniques and form at all times.
  • Built a website that showcased all of my clients success through a working hard no nonsense approach.
  • Featured in local newspapers with all of my charity events for Macmillan.


Assistant Manager

Boots UK
Renfrew, Renfrewshire
09.1996 - 03.2016
  • Deputy Manager for Premium Beauty within a Flagship Store with a turnover of £18 million pounds.
  • Responsible for recruiting, training and induction off 135 colleagues prior to store opening.
  • Launching Boots Advantage card loyalty initiative.
  • Number 1 for new product launches in Region.
  • Built relationships with Centre Management to market Premium Beauty products / events within the centre. guaranteeing top footfall areas.
  • Relationship building with Premium House area managers and Regional Managers.
  • Maintaining pristine conditions in-store.
  • Leading store visits for Company directors, regional, and area managers.
  • Performance management
  • Achieving all KPI indicators as set by the company

Education

Standard Grade - Mathematics, English, Geography, Accounting, Chemistry

Braidfield High School

Level 3 Personal Trainer - Personal Training

YMCA
Glasgow, Glasgow City
08.2015 - 06.2016

Level 2 Certificate in Fitness Instructing - Personal Training

YMCA
Glasgow, Glasgow City
02.2015 - 08.2015

NVQ Level 2 - Dispensing

Boots UK
Glasgow, Glasgow City

Skills

Experience in Managing large businesses in fast paced organisations Including Premium Beauty and Pharmacy


Managed large multi-cultural teams celebrating diversity equality and inclusion


Actively seeks out new market trends to supply and exceed customer demands and improve customer experience


Expertly showcases new products driving sales and profit


Collaborates with other companies, stores, suppliers to build brand reputation and forge strong relationships


Creates a culture that embraces all company process to reduce loss, increase sales, and improve stock availability


Analytical thinking that plans ahead for key trends in seasons, ensuring the business is never compromised


Project Management of New Store Openings and Refit Stores

Accomplishments

  • Recruiting, training and inducting 135 colleagues for the opening of the Flagship Boots Store.
  • Launching Boots Advantage Card .The No1 Loyalty card/ app on the Highstreet.
  • Exceeding all Sales Targets within Premium Beauty within one month of opening.
  • Building Strong Relationships with Area and Regional Concession Managers.
  • Leading a business that generated over £18,000,000 in sales annually.
  • Understanding every department over Boots through my self development.
  • Managing a Pharmacy business through a Global Pandemic.
  • Becoming a Personal Trainer at the age of 40
  • Becoming a General Manager at JD Gyms
  • Increased memberships by over 800 in a 6 month period.

Custom

Professional and personal references can be supplied on request.

Affiliations

  • I love to be outdoors or at the gym in my free time . I'm a Munro who likes to bag some Munro's.

Timeline

Store Manager

Holland and Barrett
09.2023 - Current

General Manager

JD Gyms
12.2021 - 08.2023

Store Manager

Boots UK
07.2019 - 10.2021

Personal Trainer

Self Employed
04.2016 - 05.2019

Level 3 Personal Trainer - Personal Training

YMCA
08.2015 - 06.2016

Level 2 Certificate in Fitness Instructing - Personal Training

YMCA
02.2015 - 08.2015

Assistant Manager

Boots UK
09.1996 - 03.2016

Standard Grade - Mathematics, English, Geography, Accounting, Chemistry

Braidfield High School

NVQ Level 2 - Dispensing

Boots UK

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Laura Munro