Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura Moores

4 Jackson Avenue, Blackpool

Summary

I am a passionate and motivated team player with a positive ‘can do’ attitude. I enjoy working individually and as part of a successful team. I have 6+ years of customer service, I’m friendly, Happy, Motivated person and always willing to help others.

Overview

11
11
years of professional experience

Work History

Care Assistant

Right At Home Cheshire East
02.2021 - Current

Key Responsibilities

  • DBS Check certificate.
  • Trained in moving and handling, medication & adult CPR
  • PEG Trained
  • Delivered at home care, end of life, Live in care and waking nights.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming, changing pad and toileting.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recorded vital signs, such as Oxygen levels.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recognised and reported abnormalities or changes in patients' health status.
  • Assisted patients with self-administered medications.
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
  • Wearing the right PPE suitable for each clients needs.

Dunelm

Sales Assistant
07.2020 - 02.2021

Key Responsibilities

  • Supported loss prevention by monitoring shopper Behaviour.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other stores.
  • Processed credit, debit card, cash handling and online orders through app payments to complete purchasing experience.
  • Trained new employees on customer service, money handling, refunds/exchanges and till knowledge.
  • Delivered exceptional level of customer service to each customer by listening to concerns.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day to day duties such as cutting fabrics, replenishing shelves, click & collect service, and keeping store cleanliness up to store standards.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Sales Assistant

Superdrug’s
04.2020 - 07.2020

I worked at Superdrugs Preston as a temporary online picker and packer and replenishing shelf’s, due to COVID-19.

Sales Assistant Casual

Zara Garden City
01.2020 - 01.2020

Key Responsibilities

  • Store deadlines and making sure all tasks were completed on time for example, new clothing releases, window/store displays.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day to day duties accurately and efficiently, such as fitting room duties, setting up display fixtures, security procedures, stock deliveries and keeping shop floor up to store standards.
  • Successfully working within tight deadlines and fast-paced atmosphere, Such as Christmas period.
  • Delivered exceptional level of customer service to each customer by listening to concerns and answering questions.

Sales Assistant

Pandora
12.2016 - 10.2019

Key Responsibilities

  • Achieving individual and store targets, focusing on KPIs and high-pressured sales.
  • Carried out day to day duties such as store Cleanliness, online product training, deliveries and working fast-pasted.
  • Monitoring shoppers behaviour for shop lifting.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Processed credit, debit card and cash handling payments to complete purchasing experience.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Completed special VM display promotions and seasonal updates.
  • Trained new employees.

Sales Assistant

Beauty Outlet
05.2015 - 11.2016

Key Responsibilities

  • Large Weekly Deliveries
  • Window Displays
  • Product Training
  • Maintaining Cleanliness
  • Up Selling Products
  • Excellent Customer Service
  • Operating Tills/Returns/Exchanges

Beauty Therapist

Essential Beauty
02.2014 - 05.2014

Key Responsibilities

  • DBS Check certificate.
  • Trained in moving and handling, medication & adult CPR
  • PEG Trained
  • Delivered at home care, end of life, Live in care and waking nights.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming, changing pad and toileting.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recorded vital signs, such as Oxygen levels.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recognised and reported abnormalities or changes in patients' health status.
  • Assisted patients with self-administered medications.
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
  • Wearing the right PPE suitable for each clients needs.

Education

Hodgson High School
Poulton
05.2012

BTEC Level 3 Diploma - Business Studies

Blackpool And The Fylde College
Blackpool ,
06.2015

Level 3 Diploma - Body & Spar Therapy

Blackpool And The Fylde College
Blackpool
08.2014

Level 2 Diploma - Beauty Therapy

Blackpool And The Fylde College
Blackpool
07.2013

Pass - Ear Piercing

Blackpool And The Fylde College
Blackpool
03.2013

Skills

  • DBS Check Certificate
  • Full UK driving Licence
  • Punctual
  • Eager to Learn New Things
  • Excellent Customer Service
  • Achieving Personal Targets
  • Product Training
  • Quick Learner
  • Achieving Store Targets
  • Eye For Detail
  • Strong Communication Skills
  • Decision Making
  • Leadership
  • Problem-Solving
  • Time Management
  • Telephone Manner
  • Teamwork
  • Organisation
  • Adaptability

References

Can provide on request.

Timeline

Care Assistant

Right At Home Cheshire East
02.2021 - Current

Dunelm

Sales Assistant
07.2020 - 02.2021

Sales Assistant

Superdrug’s
04.2020 - 07.2020

Sales Assistant Casual

Zara Garden City
01.2020 - 01.2020

Sales Assistant

Pandora
12.2016 - 10.2019

Sales Assistant

Beauty Outlet
05.2015 - 11.2016

Beauty Therapist

Essential Beauty
02.2014 - 05.2014

Hodgson High School

BTEC Level 3 Diploma - Business Studies

Blackpool And The Fylde College

Level 3 Diploma - Body & Spar Therapy

Blackpool And The Fylde College

Level 2 Diploma - Beauty Therapy

Blackpool And The Fylde College

Pass - Ear Piercing

Blackpool And The Fylde College
Laura Moores