Laura Mitchell

I am highly organised, resolute, and self-motivating with a proven ability to lead teams to become the best they can be whilst considering budgets, the customer, business objectives and regulatory obligations.

My core motivation is the customer, both internally and externally, and I honestly believe they should be at the heart of everything we do. Whether that be first line interaction or second/third line support ensuring we get things right first time in an efficient and clear manner.

I thrive under pressure with a can-do attitude and will always prioritise my workload depending on business needs and wider impact. I do not shy away from awkward conversations and believe that all experiences help with personal development.

● LV - Introducing and embedding the GDPR into a department, having been with the company for less than a year. This was done with very little guidance and required a significant amount of pro activeness and initiative, as well as having some hard-hitting conversations with all levels, including members of the Executive Team.

● NBS - Initiating and driving a forum for change to ensure all aspects are considered when considering a process change; including forecasting, customer journey and budget. This also involves challenging stakeholders on their proposals for change and promoting improvements.

● NBS - Submitting a proposal to the Divisional Director outlining the need for a Quality Assurance Team within the department, this was agreed. Subsequently I was set the challenge of achieving ambitious quality results.

● NBS - Becoming a Viewpoint Manager (employee engagement survey) and delivering results which took my department from having the lowest scores to the second highest in less than 12 months.