Laura Menchón Acevedo
Cambridge,United Kingdom
Summary
Multilingual professional with 10 years of experience in reservations management, customer service, and team leadership. Proven ability to optimize room availability and enhance guest experiences. I am a Self-motivated professional ready to apply my extensive experience in reservations management, market analysis, and pricing strategies to transition into a Revenue Manager role, where I can drive revenue optimization and support the development of dynamic pricing strategies.
Overview
10
10
years of professional experience
Work history
Dual Brand Reservations Supervisor
Locke Apartments and Hyatt Centric Cambridge
Cambridge, Cambridgeshire
02.2023 - 06.2025
- Booking Management: Handling reservations, including booking amendments for both properties
- Inventory Management: Managing room inventory, rates, and availability to maximize occupancy
- OTAs and Travel Agency Management: Ensure hotel information is consistently updated across various OTAs (such as Booking.com, Expedia, etc.) and the Hyatt Central Reservation System (CRS).
- Implemented promotional strategies to drive bookings and revenue growth.
- System Maintenance: Ensuring the proper functioning of the reservations system and tools. Configurating PMS to implement Hyatt Promotions
- Revenue Generation: Upselling and maximizing revenue opportunities.
- Reporting and Data Analysis: Generating and analysing reports on reservations activities.
Front of House Supervisor
The Fellows House Hotel – Curio Collection by Hilton
Cambridge, Cambridgeshire
06.2021 - 01.2023
- Perform Duty Manager Shift being part of the crisis management team.
- Active management of all communication between the different departments.
- Provide operational training to the front desk team. Keep PMS training up to date across the team members.
- Financial management and customer service of the different booking platform: Booking.com, Hilton Central reservation, Expedia.com and Airbnb.
- Documentary management of the guest information to maintain a 24 hours service on an outstanding customer service.
- Follow up on guest’s complaints and feedback in order to improve their experience and increase guest loyalty.
Waitress and Waitress Bartender
Sticks N Sushi
Cambridge, Cambridgeshire
07.2018 - 06.2021
- Ensured smooth restaurant operation by effectively managing reservations system.
- Improved customer satisfaction by providing efficient and friendly service.
Assistant Accountant
Daimler Group Services - Mercedes Benz UK Retail – Mercedes Benz Spain
Madrid, Madrid
01.2015 - 03.2016
- Produced accurate and timely financial information, including excel documents written reports outlining key financial issues.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained process documentation for financial department operations.
- Verified items billed against items received and followed-up with vendors and clients to reconcile variances.
- Received and distributed mail correspondence throughout finance division. Call Centre fast pace environment
- Communicated with vendors and clients to facilitate timely payments.
Education
Bachelor’s Degree - Business Administration
School of Notre Dame de la Saggese
University Degree - Economics Science
University Autonomic of Madrid
Skills
- Reservation management
- SAP Accounting software
- Advanced Microsoft Office Package
- OnQ CRM System
- Opera CRM System
- Reserve CRS connected to GDS
- Envision Hyatt Sales System
- Mews CRM System for Locke Apartments
- Spanish Native
- Decision-Making aptitude
- Multilingual
- Guests Services
- Fluent English
Languages
Spanish
Native
English
Fluent
French
Intermediate
Timeline
Dual Brand Reservations Supervisor
Locke Apartments and Hyatt Centric Cambridge
02.2023 - 06.2025
Front of House Supervisor
The Fellows House Hotel – Curio Collection by Hilton
06.2021 - 01.2023
Waitress and Waitress Bartender
Sticks N Sushi
07.2018 - 06.2021
Assistant Accountant
Daimler Group Services - Mercedes Benz UK Retail – Mercedes Benz Spain
01.2015 - 03.2016
University Degree - Economics Science
University Autonomic of Madrid
Bachelor’s Degree - Business Administration
School of Notre Dame de la Saggese
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