Summary
Overview
Work history
Education
Skills
Additional Strengths
Affiliations
References
Timeline
AssistantManager

Laura McKay

Whitburn,West Lothian

Summary

Throughout my career I have developed strong administrative and communication skills. During my time with the Scottish Government I gained significant experience in office administration, preparing official correspondence, maintaining records and spreadsheets and responding to enquiries both by telephone and in person. This role required a high level of accuracy, organisation and confidentiality when handling sensitive information.

In my current role as Assistant Manager I am responsible for a wide range of administrative tasks including managing reports, staff rotas, data entry and financial documentation. I work in a busy environment where strong organisational skills, attention to detail and the ability to prioritise tasks are essential. I regularly communicate with colleagues and customers, ensuring a professional and supportive approach at all times.

I am reliable, organised and approachable individual who enjoys working as part of a team. I take pride in maintaining high standards of organisation and customer service and I am confident in dealing with a variety of enquiries in a calm and professional manner.

I would welcome the opportunity to bring my administrative skills, positive attitude and strong work ethic to support the staff, pupils and parents within the school community.

Overview

34
34
years of professional experience

Work history

Assistant manager

The Original Factory Shop
Bathgate, West Lothian
09.2014 - Current
  • Manage daily administrative tasks including, data entry and store records
  • Maintain accurate records of stock, sales and staff rotas
  • Handle cash management, banking procedures and financial reporting
  • Provide excellent customer service and deal with enquiries in person and by telephone
  • Train and support staff while ensuring company procedures are followed
  • Organise staff rotas and ensure effective daily operations
  • Maintain high organisational standards within a fast paced environment

Sales Colleague

The Original Factory Shop
Bathgate, West Lothian
09.2012 - 09.2014
  • Providing excellent customer service and assisting customers with product enquiries
  • Operating the till and handling cash, card and contactless payments accurately
  • Replenishing stock and ensuring shelves are well presented and fully stocked
  • Maintaining a clean, organised and welcoming shop floor environment
  • Supporting customers with product selection and promoting special offers
  • Handling customer queries or complaints professionally and efficiently
  • Working with colleagues to ensure a smooth daily store operation

Scheme Officer

The Scottish Government
Edinburgh, Midlothian
11.2005 - 03.2011
  • Prepared official letters and documentation for customers
  • Answered telephone and face to face enquiries and provide accurate information
  • Maintained spreadsheets and records using Excel
  • Monitored financial documentation including BACS
  • Booked meeting rooms and organised office resources
  • Ensured accuracy and confidentiality when handling sensitive information

Action Officer

Scottish Government
Edinburgh, Midlothian
10.1991 - 11.2005
  • Processed applications and official documentation
  • Prepared reports for management
  • Managed travel and accommodation bookings
  • Provided general administration and clerical support within the department

Education

O Grade - Coursework

Whitburn Academy
Whitburn, West Lothian
08/1986 - 05/1990

Skills

  • Office Administration
  • Customer and Public Communication
  • Diary and Meeting Management
  • Microsoft and Excel
  • Record Keeping and Data Entry
  • Organisation and Time Management
  • Handling Confidential Information
  • Team Collaboration
  • Problem Solving

Additional Strengths

  • Strong Communication skills with people of all ages
  • Reliable and trustworthy with confidential information
  • Calm and organised in busy environments
  • Able to work independently or as part of a team

Affiliations

  • Spending time with family and friends
  • Travel
  • Reading

References

References available upon request.

Timeline

Assistant manager

The Original Factory Shop
09.2014 - Current

Sales Colleague

The Original Factory Shop
09.2012 - 09.2014

Scheme Officer

The Scottish Government
11.2005 - 03.2011

Action Officer

Scottish Government
10.1991 - 11.2005

O Grade - Coursework

Whitburn Academy
08/1986 - 05/1990
Laura McKay