Laura McDermott
Glasgow,Glasgow
Summary
Motivated professional with extensive experience in animal welfare, including equine, feline, canine, and British wildlife. Proven track record of proactive engagement and attention to detail in animal care. Committed to ongoing education and training, contributing significantly to the growth of veterinary and charity partnerships. Focused on advancing within the animal welfare sector to drive further impact.
Overview
19
19
years of professional experience
Work History
Strategic relationship coordinator
Covetrus UK
Glasgow
09.2025 - Current
- Assisted large strategic account customers and corporate partners.
- Supported key account managers in managing strategic accounts.
- Communicated with vendors, suppliers, and stakeholders about promotional activities.
- Helped coordinate internal and external stakeholders.
- Produced reports tailored to customer requirements.
- Sought and communicated with potential corporate partners.
- Aided in onboarding new tenders and strategic customer accounts.
- Contributed to strategic growth of a large animal health supplier.
Business Development Manager
Agria pet insurance
Glasgow
03.2023 - 05.2025
- Managed daily operations for over 50 charity and veterinary partners.
- Directed the onboarding of new partnerships by crafting proposals and delivering product training.
- Spearheaded business growth initiatives by identifying new business opportunities and overseeing contract management.
- Acted as primary business contact for external stakeholders across Scotland, Cumbria, and North East England.
- Oversaw event and project management for fundraising and networking activities.
- Travelled extensively throughout the UK to engage prospective partners and respond to business requirements.
- Leveraged CRM database to enhance management of partner interactions.
- Drove business growth for a leading commercial pet insurance company.
Regional Manager
The donkey sanctuary
03.2022 - 12.2022
- Manage client accounts efficiently.
- Assist with onboarding and training of new customers.
- Address welfare concerns across the region.
- Participate in equine rescue and rehoming efforts with other welfare organisations.
- Complete detailed reports and handle administrative tasks using CRM database.
- Coordinate events and project management.
- Support fundraising activities.
DEPUTY CENTRE MANAGER
Cats Protection
Glasgow
01.2021 - 03.2022
- Directed comprehensive training and management initiatives for teams.
- Oversaw the implementation of organisational policies and procedures, ensuring compliance.
- Managed budgets, stock ordering, and meticulous record keeping to optimise resources.
- Facilitated and led meetings, driving continuous development and training initiatives.
- Championed strategic planning efforts, including KPI development and execution.
- Spearheaded successful fundraising events and managed related projects.
- Ensured adherence to GDPR and organisational policies through effective implementation.
Lecturer/tutor/assessor in veterinary/animal care
various
Glasgow
03.2017 - 01.2020
- Oversaw online and face-to-face teaching, fostering student engagement at multiple training establishments.
- Guided students through comprehensive training in practical animal care and veterinary nursing.
- Facilitated lectures and assessments for diverse animal-related training programmes, focusing on small animal and equine sectors.
- Managed administrative duties, consistently meeting deadlines for student feedback and communication across departments.
- Ensured compliance with data protection regulations and actively monitored safeguarding measures for student and colleague welfare.
- Mentored students, providing tailored coaching and support throughout their training journey.
- Executed college policies and procedures to enhance operational effectiveness.
Veterinary Nurse
Various
Glasgow
01.2007 - 03.2017
- Supported veterinary nursing and duty management tasks.
- Assisted in nursing and rehabilitation of small animals and wildlife species.
- Facilitated student training under guidance of veterinary officer.
- Coordinated management of veterinary diary.
- Led veterinary procedures involving cats and wildlife.
- Participated in rescue centre and charity medicine activities.
- Contributed to fundraising efforts and attended charity events.
- Conducted veterinary triage for wildlife casualties and performed euthanasia when required.
- Handled charity sales and administrative duties.
Education
Level 4 Certificate in education & training -
05-2019
TAQA assessor award Level 3 -
Total People LTD
Cheshire01-2018
Level 3 Award in education and training -
01-2017
Diploma of higher education -
veterinary nursing
01-2012
Certificate of Higher Education - Level 5
Veterinary Nursing
NVQ LEVEL 3 -
Veterinary Nursing
Level 3 Award Education and training - AET
Skills
- Initiative
- Team collaboration
- Effective communication
- Information technology
- Microsoft Outlook and Teams
- Video conferencing tools
- CRM systems
Accomplishments
- Registered Veterinary Nurse, 2008-01-01
- Diploma of Higher Education in Veterinary Nursing, 2012-01-01
- Level 3 Award in Education and Training, 2017-01-01
- TAQA Assessor Award Level 3, 2018-01-01
- Level 4 Certificate in Education & Training, 2019-05-01
- Vetlife Helpline Mental Health Representative, 2018-01-01, 2019-01-01
- ISFM Advanced Feline Behavior for Veterinary Professionals, 2024-01-01, Pass with distinction
- Pet Bereavement Counselor Level 3 Diploma, 2024-01-01
Affiliations
Royal College of Veterinary Surgeons, 2008-01-01, 2025-01-01
Timeline
Strategic relationship coordinator
Covetrus UK
09.2025 - Current
Business Development Manager
Agria pet insurance
03.2023 - 05.2025
Regional Manager
The donkey sanctuary
03.2022 - 12.2022
DEPUTY CENTRE MANAGER
Cats Protection
01.2021 - 03.2022
Lecturer/tutor/assessor in veterinary/animal care
various
03.2017 - 01.2020
Veterinary Nurse
Various
01.2007 - 03.2017
Level 4 Certificate in education & training -
TAQA assessor award Level 3 -
Total People LTD
Level 3 Award in education and training -
Diploma of higher education -
veterinary nursing
Certificate of Higher Education - Level 5
Veterinary Nursing
NVQ LEVEL 3 -
Veterinary Nursing