Laura McCormick
South Lanarkshire,SLK
Summary
Positive, enthusiastic, glass-half-full and highly motivated individual with excellent communication and relationship-building skills who works effectively with all levels of employees. A natural problem solver, who thrives in fast-paced environments. I'm always looking for opportunities to challenge myself and build on the experience I have gained from previous roles. I have strong leadership skills and work well under pressure. Broad industry experience includes recruitment, sales, leadership, coaching and training.
Overview
17
17
years of professional experience
Work History
Senior Recruitment Contractor
Self Employed & Remote
04.2022 - 07.2024
- End to end Recruitment and HR management
- I have managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Conducted thorough reference checks to verify candidate credentials and minimize potential risks associated with poor hiring decisions.
- Achieved high client satisfaction by developing and implementing customized recruitment strategies.
- Increased candidate retention rates by conducting regular follow-ups and offering support throughout their employment journey.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes before sending them to corporate hiring managers for consideration.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Developed comprehensive onboarding programs to facilitate the smooth integration of new employees into the organization.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Branch Manager
Tradestaff Wellington New Zealand
10.2016 - 04.2022
- Managed all phases of end to end recruitment process
- Account and relationship management, new business development. Solidified new and existing business relationships for increasing business development and reaching targets.
- Responsible for building a high-performing team to maximize operational results and KPIs with coaching and development, creating positive team moral, encouraging and celebrating success .
- Fully committed to meeting client and candidates needs, by providing high quality consulting.
- Established open, honest and professional relationships with clients, candidates and team members members which helped resolve issues quickly.
- Worked closely with the international team to bring candidates in from overseas and support and assist them into the New Zealand workforce.
- Monitored and reported on Team Deliverable's and KPIs
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations ensuring timely execution of tasks.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Recruitment Consultant
Tradestaff Wellington New Zealand
04.2016 - 10.2016
- Managed all End to end recruitment Process
- Built strong relationships with clients and candidates through regular communication and understanding their unique needs.
- Negotiated salaries and packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Developed comprehensive interview processes to accurately assess candidate qualifications and fit for clients'' needs.
- Conducted thorough reference checks to verify candidate credentials and minimize potential risks associated with poor hiring decisions.
- Facilitated successful placement of high-caliber candidates into senior-level positions across various industries.
- Pre-screened resumes and provided advise and information prior to sending to hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with managers to ascertain hiring needs and subsequently provide candidate recommendations.
Claims Advisor/Administrator/Trainner
Earthquake Commission
01.2012 - 03.2016
- .Processing earthquake claims caused by the Canterbury Eathquakes in 2010 and 2011 from lodgment to final settlement
- Contacting customers and contractors directly via telephone and email to advise and negotiate claim settlement
- Analysing and investigating damage caused to property, liaising with private insurers, recommending final settlement methods and amount to be paid out to property owners and / or customers
- Assisting managers and supervisors with drafting of policies and guidelines
- Subject matter Expert for a multi-unit building project; providing team support while ensuring the process is completed efficiently
- Meeting and reporting on KPIs while demonstrating the ability to manage own time effectively.
Team Leader
Royal Bank Of Scotland | Direct Line Insurance
02.2007 - 02.2009
- Setting performance targets for business requirements, sales and bonuses.
- Managing the daily running of the call centre.
- Liaising with Supervisors, Managers, call center staff and third party to gather information and resolve issues.
- Monitor calls to improve quality, minimise errors and track performance.
- Coordinating staff recruitment, interviews and liasing with HR staff.
- Reviewing the performance of staff, identifying training needs and implementing training sessions.
- Recording and managing stats, handling times and the performance level of the teams, preparing reports.
- Handling the most complex customer complaints or enquiries.
- Coaching and motivating staff through incentives and games.
Education
Beauty And Holistic Therapies HND
Clydebank Colledge
West Dunbartonshire, ScotlandUddingston Grammar
Skills
- Natural leader
- Communication
- Coaching & Training
- Planning & Organising
- Prioritising and multi-tasking
- Teamwork
- Attention to detail and accuracy
- Detail-oriented
- Motivated team player
- Goal-oriented
- Skilled problem solver
- Client relations strength
- Customer-oriented
- People-oriented
- Positive and friendly
- Quick learner
Hobbies
I enjoy travel, adventure, a good book, nature, and all things personal development.
Timeline
Senior Recruitment Contractor
Self Employed & Remote
04.2022 - 07.2024
Branch Manager
Tradestaff Wellington New Zealand
10.2016 - 04.2022
Recruitment Consultant
Tradestaff Wellington New Zealand
04.2016 - 10.2016
Claims Advisor/Administrator/Trainner
Earthquake Commission
01.2012 - 03.2016
Team Leader
Royal Bank Of Scotland | Direct Line Insurance
02.2007 - 02.2009
Uddingston Grammar
Beauty And Holistic Therapies HND
Clydebank Colledge
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