Laura Maylor
Liverpool,Merseyside
Summary
I am a compassionate and adaptable professional with experience across healthcare and customer-facing environments, bringing strong communication skills, patience, and a person-centred approach. My background in phlebotomy has developed my ability to work calmly and sensitively with individuals of varying needs, while my retail experience strengthened my relationship-building, organisation, and problem-solving skills. Alongside this, I am currently studying for a Psychology degree, expanding my understanding of child development, behaviour, and individual differences. I am now keen to apply my transferable skills in a role that supports people, encourages development, and provides meaningful outcomes.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Phlebotomist
Warrington & Halton Hospital
Warrington
2021.09 - 2025.09
- Established trust among patients through professional and empathetic communication skills.
- Collected blood samples for diagnostic purposes.
- Used knowledge of vein locations for efficient blood collection.
- Monitored patient wellness during collection to proactively address adverse reactions.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Prepared patients for procedure by explaining process thoroughly.
Volunteer
Liverpool Women's Hospital
Liverpool
2021.04 - 2022.12
- Meet and Greet patients, relatives and visitors when they arrive at the hospital
- Accompany patients to departments
- Talking to and befriending patients
- Making staff aware of any patient concerns
- Front of house housekeeping duties
Sales Assistant
Waterfields
Liverpool
2017.06 - 2020.08
- Providing great customer service
- Trusted with depositing of large sums of cash
- Maintaining a high standard of hygiene
- Accurate record keeping of equipment and produce
- Managed small café, maintaining safety of customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Sales Assistant
Londis
Liverpool
2012.12 - 2011.11
- Trusted Key holder
- Responsible for ordering of bulk stock
- Gained food safety & hygiene certificate
- Use of various software
- Managed own sandwich supply business
Catering Assistant
Halifax
Liverpool
2009.03 - 2011.11
- Maintaining high levels of hygiene
- Accurate record keeping
- Responsible for ordering of stock
Sales Assistant
Greenhalghs
Liverpool
2006.08 - 2009.07
- Responsible for Stock control
- Handling large cash amounts
- Ensuring safety of customers
Education
Psychology
Liverpool Hope University
Liverpool 2025.09 -
H.E Access to Health and Social Care Diploma -
The City of Liverpool College
Liverpool 2020.09 - 2022.07
GCSEs -
City of Liverpool College
Liverpool 2020.09 - 2021.07
GCSE -
The City of Liverpool College
Liverpool 2007.09 - 2008.07
City & Guilds -
The City of Liverpool College
Liverpool 2005.09 - 2006.07
GCSE -
Gateacre Comprehensive School
Liverpool 1999.09 - 2004.07
Skills
- High Customer Service Standards
- Communication Skills
- Organisation Skills
- Reliable
- Adaptable
- Team Player
- Honest
- Compassionate
- Caring
- Empathetic
- Independent
Certification
Basic food hygiene Sep 2010 - Sep 2010
References
References available on request.
Interests
Walking, Reading, Cooking, Family time
Affiliations
- Psychology
- Walking
- Spending time with family
Timeline
Psychology
Liverpool Hope University
2025.09 -
Phlebotomist
Warrington & Halton Hospital
2021.09 - 2025.09
Volunteer
Liverpool Women's Hospital
2021.04 - 2022.12
H.E Access to Health and Social Care Diploma -
The City of Liverpool College
2020.09 - 2022.07
GCSEs -
City of Liverpool College
2020.09 - 2021.07
Sales Assistant
Waterfields
2017.06 - 2020.08
Sales Assistant
Londis
2012.12 - 2011.11
Catering Assistant
Halifax
2009.03 - 2011.11
GCSE -
The City of Liverpool College
2007.09 - 2008.07
Sales Assistant
Greenhalghs
2006.08 - 2009.07
City & Guilds -
The City of Liverpool College
2005.09 - 2006.07
GCSE -
Gateacre Comprehensive School
1999.09 - 2004.07