Laura Mauye
Port Elizaberth,South Africa
Summary
Dedicated Head Waitress with expertise in supervising staff and enhancing guest relations. Resolved customer complaints promptly, maintained quality and safety standards, and coordinated efficiently between the dining room and kitchen. Focused on delivering exceptional service and fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Head Waitress
Something Good Roadhouse Restaurant
Port Elizabeth
01.2021 - Current
- Coordinated servers and support staff, assigned station tables, and modelled best practices during shifts.
- Kitchen Coordination: Act as the main link between the dining room and the kitchen to ensure orders are accurate and served efficiently.
- Guest Relations: Greet and seat patrons, handle special requests, and resolve any customer complaints promptly.
- Maintained strict hygiene, health, and safety standards in dining area, ensuring compliance with regulations.
- Managed daily administrative tasks, supporting operations through staff scheduling, billing oversight, and inventory monitoring.
Waitress
The Beach Hotel
Port Elizabeth
01.2018 - 01.2021
- Greeted guests warmly, presented menus, explained daily specials, and addressed questions regarding food ingredients or allergies to enhance guest experience.
- Order Management: Take accurate food and beverage orders and enter them correctly into the restaurant's Point-of-Sale (POS) computer system.
- Food & Drink Delivery: Deliver food and drinks from the kitchen and bar to the correct tables promptly while dishes are at the proper temperature.
- Table Maintenance: Clear empty plates and glasses throughout the meal, refill drinks, and ensure tables are clean and correctly set for the next guests.
- Prepared accurate bills, processed cash or card payments, and ensured timely return of correct change or receipts for efficient transactions.
- Performed opening and closing tasks, including rolling silverware, wiping down menus, restocking condiments, and sweeping sections to maintain a clean and welcoming environment.
Education
Diploma of Higher Education - Hotel Management
Range House College - Zimbabwe
HarareSkills
- Strong communication skills with the ability to interact professionally with diverse individuals
- Excellent time management and organisational skill to handle multiple tasks efficiently
- Proficient in problem solving with a keen eye for detail and accuracy
- Adaptable and quick to learn new tools, system and work processes
- Effective teamwork and collaboration skill while maintaining a positive work ethic
- Strong knowledge of cocktail mixology and wine pairing
Timeline
Head Waitress
Something Good Roadhouse Restaurant
01.2021 - Current
Waitress
The Beach Hotel
01.2018 - 01.2021
Diploma of Higher Education - Hotel Management
Range House College - Zimbabwe