LAURA MAPELLI

Key responsibilities:

• Progressing of customer order books
• Invoice processing
• Order processing – Data entry and order acknowledgments
• Importing of scheduling data from customer portals
• Communicating with customers by telephone or email
• Overseeing daily shipments to customers
• Ensure transport is booked for routine product sterilisation and export in line with ongoing projects
• Calculation of sales quotes for repetitive items
• Assisting other departments as and when required
• Development and relationship maintenance with the external customer base.

Key responsibilities:

• Control of Agency hours – reporting on hours worked and costs in a daily report to the site management team
• Booking agency staff
• Raising sale invoices
• Work management, order processing and purchasing
• Processing time sheets, holidays requests
• Liaising with engineers and suppliers
• Issuing of PPE and maintaining stock levels
• Collating monthly figures
• Filing of company documents – Invoices, vehicle records, training records, etc.
• General administrative duties involved in the day to day running of the office

Key responsibilities:

• Issuing drivers paperwork and load sheets
• Reporting and escalating any issues
• Monitoring the loading of the vehicles
• Updating driver duty timesheet to ensure all information is correct in respect of days worked and return of Tachograph and digital downloads
• De-briefing drivers
• Collating vehicles check sheets
• Control of Agency hours – reporting on hours worked and costs in a daily report to the site management team
• General office support in terms of answering of phones and supporting the transport operation.

Key responsibilities:

• Overseeing the site administration functions
• Updating driver duty timesheet to ensure all information is correct in respect of days worked and return of Tachograph and digital downloads
• De-briefing drivers
• Customer queries ensuring any queries in relation to POD's, over charging, short or non deliveries or incorrect delivery date are dealt with
• Control of Agency hours – reporting on hours worked and costs in a daily report to the site management team
• General office support in terms of answering of phones and supporting the transport operation

Key responsibilities:

• Analyse content of interaction between customers and client contact centre by evaluating the content of telephone calls and written communication in the required language,
• Provide feedback on adherence to policies and appropriate procedures used to enable client to deliver outstanding customer service
• Ensure all project analysis is completed in a timely manner and in accordance with the project's requirements
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA's custom software systems
• Comply with all BPA policies and procedures and maintain the highest standards of client and information confidentiality
• Support the production team leader by carrying out any additional activities/duties identified as necessary for the role.

Key responsibilities:

• Managing and running the export department
• Liaising with the warehouse/stock controller to ensure goods are in stock
• Liaising with customers regarding products that are out of stock and any other queries
• Dealing with customer questions, either on the website or via email
• Receiving and processing customer orders
• Maintaining and processing invoices for export department (Sage)
• Liaising with foreign agents and assist them with info required, including dealing with the provision of samples
• Liaising with credit controller with regard to overdue accounts and month end procedures
• Italian and French language facilitator.

Key responsibilities:

• Overseeing the site administration function
• Updating driver duty timesheet to ensure all information is correct in respect of days worked and return of Tachograph and digital downloads
• Collating all supporting information to either substantiate or refute the claim
• Customer queries ensuring any queries in relation to POD's, over charging, short or non deliveries or incorrect delivery date are dealt with
• Control of Agency hours – reporting on hours worked and costs in a daily report to the site management team and sending weekly to relevant agencies
• Control of office stationery – order stationery supplies and issue accordingly
• Keep records of stationery stock
• Providing support to HR team, taking notes at disciplinary and appeal hearings ensuring accuracy of information circulating notes in a timely manner
• General office support in terms of answering of phones and supporting the transport operation

Key responsibilities:

• Processing customer quotation and order requests
• Handling customers requests received by phone, fax or e-mail
• Italian and French order facilitator
• Raise Intrastat and dispatch forms
• Liaise with Sales Managers
• Answering phone enquiries and problem solving
• Liaising with European / UK customers.

Key responsibilities:

• Responsibility for daily international collections and deliveries
• Italian import - export assistant
• To ensure full communication between depot staff, group and partners
• Entering orders into our database
• General administration
• Customer service
• Liaising with hauliers, customers and suppliers
• To ensure daily offloading report is checked and status updated in to the system (TMS)
• Translation of documents both Italian to English and vice versa
• Groupage planning assistant

Key responsibilities:

• Order processing
• Computerized merchants' stock collation and stock control
• Sales invoices extension and checking
• Liaising and collaborating with telesales personnel
• Database creation and maintenance
• Translation of documents both Italian to English and vice versa
• Italian and French language facilitator
• Italian exports assistant
• Computerized daily price collation – Purchase control – liaising with accounts department
• Helping to train new members of staff
• Working in partnership with management to introduce constructive and continuous change

The move to this establishment was a promotion to a Managerial position encompassing all aspects of business and personnel management

The position also allowed me to use my IT skills with maintenance of:

• Computer spreadsheets
• Correspondence via e-mail and internet
• Purchase and stock control
• Staff rotas
• Other conciliatory managerial duties required to ensure smooth operation on a day to day basis.