Laura Mainka
Stewarton,East Ayrshire
Summary
Organised professional skilled in data entry and confidentiality, ensuring accuracy and security in all tasks. Strong customer service and problem-solving abilities enhance relationship management and team collaboration. Excellent IT skills and adaptability support efficiency under pressure, contributing to a positive work environment.
Overview
22
22
years of professional experience
Work history
Office Manager
Electric Heaters Scotland
Stewarton, East Ayrshire
2020.08 - Current
- Supported daily office tasks, ensuring efficient office functionality.
- Managed CEO's schedule to ensure efficient use of time.
- Coordinated facility maintenance to provide a safe work environment.
- Facilitated staff training sessions to promote productivity and job satisfaction.
- Organised team meetings to enhance communication and project alignment.
- Streamlined invoice processing procedures to enhance financial operations.
- Maintained company records in compliance with legal requirements, safeguarding organisational integrity.
- Prepared reports and presentations for senior-level meetings, increased understanding of key data points.
- Handled confidential information with utmost discretion.
Cast Member
Walt Disney World
United States of America
2018.06 - 2019.06
- Operate rides and attractions safely.
- Follow safety guidelines and company policies.
- Greet and assist guests to create welcoming atmosphere.
- Portrayed themed characters consistently to enhance guest experiences.
- Provide accurate information about park features and schedules to enhance guest experience.
- Manage guest concerns and resolve issues to ensure satisfaction and maintain service quality.
Banking Assistant
Bank of Scotland
Glasgow
2004.08 - 2014.06
- Coordinated banking operations to ensure smooth functioning.
- Aided in promoting banking products to engage potential clients.
- Improved client relationships with efficient problem-solving skills.
- Supported customers' financial needs to enhance overall banking.
- Aided in promoting banking products to engage potential clients.
- Proposed ideas in staff meetings, leading to process improvements.
- Contributed ideas during staff meetings resulting in process improvements.
- Developed a comprehensive understanding of the products offered by the bank for better customer guidance.
Education
Bachelor of Arts - Business Management And Marketing
University Of Strathclyde
Glasgow06.2018
Skills
- Data entry
- Adaptability
- Problem-solving
- Customer service
- Excellent IT skills
- Attention to detail
- Time management
- Team collaboration
- Organisational skills
- Communication skills
- Pressure management
- Confidentiality awareness
- Relationship management
Affiliations
- Dance
- Music
- Outdoors
- Swimming
- Learning New Skills
- Spending Time With Family
Timeline
Office Manager
Electric Heaters Scotland
2020.08 - Current
Cast Member
Walt Disney World
2018.06 - 2019.06
Banking Assistant
Bank of Scotland
2004.08 - 2014.06
Bachelor of Arts - Business Management And Marketing
University Of Strathclyde