Laura Lozano
Clovis
Summary
Detail-oriented individual with exceptional communication skills and attention to detailed work. Proven ability to think critically and analytically. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting costumer needs. Strong connected within the military community and trained in its education program. Profound knowledge in the Department of Veteran Affairs education benefits and its eligibility requirements and regulations.
Overview
4
4
years of professional experience
Work History
Sexual Assault Prevention and Response Specialist
Department Of The Air Force
12.2024 - 09.2025
- Provide in person and telephonic support to both sexual assault and sexual harassment victims. Answer questions regarding DOD policy as well as military resources. Aided trained Volunteer Victim Advocates in providing 24/7 care and support. Discuss common sexual assault and harassment trends to better meet base needs. Maintain support for victims throughout their report and case by giving referrals, assisting with expedited transfers and reminding them of their rights. Provide safety assessment guidance as needed for victims and problem solved potential safety concerns.
- Manage the annual sexual assault prevention and response training. Coordinate with Unit Training Managers regarding unit training needs, linked them to qualified trainers. Audit trainings to ensure DOD and AFI policies were complied with. Train Volunteer Victim Advocates to be able to train units for Sexual Assault Prevention in a small group setting. Present the most up to date DOD SAPR training to groups of Airmen. Lead Emotional Intelligence Group scenarios to GEAR UP as the sexual assault prevention and response specialist.
- Attend both military and civilian meetings on behalf of the SARC and as the sexual assault and harassment subject matter expert. Organize the Wing’s monthly and quarterly Case Management Group meeting. Engage with units to create an imbedded approach. Represent Team Mildenhall and the SAPR team at Tri-base events including tabling events, trainings and meetings.
- Create flyers and educational material to be used both at the base level as well as throughout the Tri-base area. Coordinate with Public Affairs to ensure good viewership of SAPR and CTIP materials. Aid in creating a diverse and accessible Sexual Assault Prevention Month events and flyers.
- Plan and organize outreach events in accordance with Sexual Assault Awareness and Prevention Month. Establish relationships with installation squadrons to conduct squadron visits regularly. Ensure a positive relationship with internal and external stakeholders.
- Conduct safety and risk screening with each client. Ensure the safety of the victim is secured and a plan in place if victim is at risk for harm.
VA Benefits Advisor- Site Lead
GBX Consultants Inc.
09.2023 - 12.2024
- Successful site lead of RAF Lakenheath and covers RAF Alconbury as itinerary site. Ensure a smooth operation of both sites by ordering materials needing for VA TAP class, Military Life Cycle Classes, one on one assistance sessions, and clerical duties. Act as installation POC for VA Benefits and Services matters and collaborates with the M&FRC, the education and training Center, and DoDEA as mission partner. Ensure qualitative risk management.
- Support military personnel and veterans in all Veteran Affairs Benefits and Services matters. Answer questions and advises individuals in one-on-one assistance sessions. Empathic and flexible to assist service members, family members, and veterans. Adjust quickly to the needs and learning skills of individuals which ensures the maximum outcome of mission.
- Counsel transitioning service members and veterans on GI Bill benefits and VR&E program. Ensure eligibility requirements are clear and connect individuals with the right department.
- Act as a trainer in Operational Development for new colleagues after their initial training for a period of three to four weeks. Ensure new hire gets comfortable with curriculum and answering participants’ questions regarding facilitation of Transition Assistance Veteran Affairs Benefits and Services classes as well as Benefits and Services.
- Communicate within the military community diplomatically and effectively in oral and writing and follows chain of command. These includes active-duty members, civilian employees, and their families. Speak free in public and in front of groups of sizes between ten to forty-five military personnel at VA TAP classes, and Military Life Cycle classes. Maintain professional and clear communication at all the times.
- Deliver VA TAP courses at M&FRC’s on monthly and bi-monthly bases. Use approved Power Point Presentation and ensure all learning methods are met to have the maximum learning effect for everyone. Professional presentation of the material in chronological order and answering questions of participants during or after presentation. Ensure delivering of material meeting all learning styles and adapts spontaneously according to individual need.
- Knowledge of policies and rules of the contract between the Department of Defense and the contracted agency. Follow agencies, employers, and agency partners rules and regulations. Establish and strengthens a positive relationship with project partners.
- Use MS Teams as a platform for virtual assistance to service military personnel, veterans, and their families. Provide flexibility in meeting times to support military mission and military personnel’s lifestyle at the same time. Work with team across Europe and Asia using MS Teams as communication platform.
United Kingdom Area Site Director
The University of Oklahoma
11.2021 - 07.2023
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, and team meetings.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Collaborated with cross-functional team, such as the Education and Training Center, to achieve project milestones on time and within budget constraints.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
- Fostered culture of continuous improvement, encouraging innovation and efficiency.
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Act as the sole representative of the University of Oklahoma in the United Kingdom.
- Attend events, such as annual graduation ceremonies, spouse employment and education events, airmen and veteran career and transitioning events, education fairs, and newcomer briefings. Gather and present information about military education and the University of Oklahoma to individuals and groups. Engage with the base officials to inform them about the education opportunities on RAF Lakenheath, RAF Mildenhall, and other military installations in the United Kingdom that are part of the Europe Campus.
- Links potential students to the most suitable program and offer other education and community resources and referrals. Guide applicants through the application and study process. Work with students to set goals and action plans, provides mentorship.
- Act as the liaison between the military education and training center employees and the OU management. Build relationships with other on-base agencies, such as Military Readiness Center, VA office, and individual squadrons.
- Guided students through military tuition assistance program, connected GI Bill students with the appropriate department, and informed students on scholarship opportunity as well as financial aid, such as FASFA.
- Create annual budget requests based on the planned activities of up to $700 annually. Complete funding requests per the university guidelines and liaise with the financial department and leadership until the request is completed.
- Plan outreach activities such as Ice Cream Socials, Back to School events, and mileage for campus support outside hub campuses RAF Lakenheah and RAF Mildenhall.
- Communicate via e-mail, telephone, and in-person with people from different backgrounds. Create handouts and presentations. Speak in front of different size and background audiences and adjust communication according to the audience and purpose.
- Work with the Education Services Officers, Education Counselors, and other on-base university representatives to plan marketing and community outreach activities two to six times per week. Create annual marketing plans and presents them to the OU management.
Education
Master of Arts - Human Relations
The University of Oklahoma
Norman, Oklahoma 08-2023
Bachelor of Arts - Educational Science
Universitaet Trier
Trier, Germany03-2016
Skills
- Customer relations
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Self motivation
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Effective communication
- Interpersonal skills
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Limited Working
Italian
Limited Working
Spanish
Limited Working
Timeline
Sexual Assault Prevention and Response Specialist
Department Of The Air Force
12.2024 - 09.2025
VA Benefits Advisor- Site Lead
GBX Consultants Inc.
09.2023 - 12.2024
United Kingdom Area Site Director
The University of Oklahoma
11.2021 - 07.2023
Master of Arts - Human Relations
The University of Oklahoma
Bachelor of Arts - Educational Science
Universitaet Trier
Volunteer Experience
48th Munitions Squadron 07/2023 – present
RAF Lakenheath 5-10 Hours per Week
Volunteer Title: Key Support Liaison
SKILL: Support the mission of the 48 Munitions Squadron with approximately 420 assigned service members and families as the liaison between squadron leadership and families. Detect family needs in the transition from loss to gain base and to provide support and connects to right base resource or agency. Ensure morale and welfare of military families through outreach and support if needed. Organize re-integration briefings for deployed affected spouses in cooperation with installation agencies and cookie drive for deployed troops. Set up and lead monthly Key support Liaison meetings and mentors new Key Support Liaisons into the role and program. Complete annual SAPR and suicide prevention training.
Key accomplishments:
Awarded 48 Muns Spouse of the Year 2023.
Awarded 48 Muns Spouse of the Year 2024.
731s Munitions Squadron 11/2019 – 06/2021
Camp Darby, Italy 10 Hours per Week
Volunteer Title: Key Spouse
SKILL: Support the mission of 731s Munitions Squadron with approximately 60 Air Force families on a remote Army Base as a liaison between squadron leadership and families. Plan and lead events to boost the morale of spouses and service members. Lead the Baby Welcome program, which includes setting up meal trains for the first seven days of the baby's arrival. Support the expecting mothers' questions and forwarding local and community resources. Conduct regular welfare checks on families during the covid-19 pandemic in Italy. Complete annual SAPR and suicide prevention training.
Key accomplishments:
Awarded 731s Muns Key Spouse of the Quarter 01/2020.
Awarded 731s Muns Key Spouse of the Quarter 01/2021.
Parent Teacher School Organization 06/2020- 06/2021
Camp Darby, Italy 15 Hours per Week
Volunteer Title: President
SKILL: Schedule and lead monthly member meetings, including administrative tasks such as setting up room and writing agenda. Coordinate work of all PTSO members and represents and supports Private Organization at school events. Serve as liaison between PTSO and school staff. Coordinate fundraising, school pictures, yearbook, and spirit awards. Sign checks and overviews finances when the treasurer position is vacant. Prepare annual audit and work with DoD agencies to renew the private organization status. Create and order yearbook of 2020/21 schoolyear and school T-Shirt and hoodies.
Key accomplishments:
Awarded Bronze President Volunteer Award 2021.
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