Laura London
Summary
Accomplished professional with expertise in executive support, adept at managing complex diaries, inboxes, and travel arrangements. Skilled in facilitating leadership meetings through effective agenda setting, minute-taking, and follow-up actions. Proficient in internal communication and document preparation, alongside office management tasks including supplies procurement and onboarding processes. Demonstrates strong capabilities in childcare operations management, ensuring compliance with EYFS and Ofsted standards while maintaining staffing and safeguarding protocols. Experienced in cross-functional project coordination and supplier liaison, leveraging Google Suite, Microsoft Office, and CRM systems to enhance operational efficiency. Committed to calm problem-solving and prioritisation to drive organisational success.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Operations & Events Manager
ONA.LOCATION (Sevenshoots Ltd)
London
2024.08 - 2025.10
- Supported Directors and ran all operations for a fast-paced events and studio business, combining EA duties, operational coordination, internal communication and project delivery.
- Managed complex diaries, meetings, schedules & leadership communication
- Prepared agendas, documents, briefings & follow-up actions
- Oversaw shared inboxes, CRM, workflows and daily organisation
- Managed office operations, supplies, systems access & onboarding
- Supported budgeting, invoicing and financial tracking
- Coordinated cross-functional projects and operational improvements
- Delivered events and leadership sessions; managed internal & external stakeholders
- Implemented new systems that improved organisation and efficiency
- Achieved 44 five-star Google reviews for exceptional service and operations
- Oversaw guest registration process ensuring a warm welcome for all attendees.
- Scheduled meeting agendas leading to productive discussions.
- Led post-event evaluation, improving future performance.
- Handled client queries promptly delivering superior customer service.
- Managed event logistics, ensuring smooth running of multiple events.
- Negotiated contracts with suppliers, securing best value for money.
- Prepared comprehensive reports on post-event results.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Explained event packages, options and prices clearly to customers.
- Managed large-scale events from initial planning to successful completion.
- Created bespoke packages for clients based on event requirements.
- Provided audio-visual equipment to suit exact conference and seminar requirements.
Founder & Operations Director
Bambino Planet (L&G Supplies Ltd)
2015.12 - 2024.10
- Led full e-commerce business operations, administration, communication and supplier management for an education-focused organisation.
- Supported leadership schedules, communication & decision-making
- Drafted all communications, newsletters & announcements
- Managed CRM, finance admin, reports & documentation
- Coordinated suppliers and procurement
- Developed structured workflows for compliance & operations
- Built strong communication processes and customer relationships
- Grew audience to 24,000+ followers through consistent messaging
- Fostered an inclusive workplace culture that values diversity, boosted employee morale considerably.
- Secured investment opportunities for financial stability and expansion.
- Led team to achieve company objectives on time and within budget.
- Developed business strategy by conducting comprehensive market research.
- Drove sales through effective marketing strategies.
- Created safe work environment, ensured worker satisfaction and retention rates remained high.
- Nurtured industry relationships, facilitated collaboration opportunities.
- Negotiated contracts with suppliers, secured competitive pricing and terms.
- Maximized profits through strategic pricing adjustments and cost management techniques.
Managing Director
CurioCity Childcare
2018.12 - 2021.06
- Managing Director overseeing operations, compliance and communication within a busy nursery.
- Managed rotas, diaries, reporting & documentation
- Prepared Ofsted documentation and supported inspection
- Led parent communication & issue resolution
- Coordinated meetings, training and events
- Managed crisis situations with strategic planning.
- Delivered high-quality services by maintaining customer focus at all times.
- Developed effective business strategies for sustained growth.
- Facilitated training programmes to improve employee skills and capabilities.
- Built a harmonious work environment with strong leadership skills.
- Implemented cost-saving measures for financial stability.
- Recruited and managed senior staff with focus on delivering clear results.
- Enhanced staff morale with effective communication and engagement strategies.
- Created and led successful business culture focused on performance.
- Directed day-to-day work of 12 employees and motivated teams to exceed objectives.
Managing Director
Jungle Monkeys Ltd
2013.08 - 2020.08
- Operational leadership within a childcare setting.
- Managed daily operations, safeguarding documentation & communication
- Led staff scheduling, onboarding & training
- Maintained Ofsted “Good” and five-star hygiene
- Managed crisis situations with strategic planning.
- Delivered high-quality services by maintaining customer focus at all times.
- Established budgets based on historical, current and forecasted business data.
- Put in place clear controls for financial administration and business management.
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Oversaw financial operations for fiscal control and profitability.
- Developed effective business strategies for sustained growth.
Office Manager
HomeSight UK Ltd
2012.01 - 2013.10
- Front-of-house, scheduling, admin and internal communication.
Skills
- Executive support: complex diaries, inboxes, travel & priorities
- Leadership meetings: agendas, minutes & follow-up
- Internal communication & document preparation
- Office management, supplies, systems access & onboarding
- Childcare operations: EYFS, Ofsted, staffing, safeguarding
- Cross-functional project support & coordination
- Supplier liaison & procurement support
- Calm problem-solving & prioritisation
- Google Suite, Microsoft Office, CRM systems
Certification
- BA in International Business Management
- Level 3 Childcare & Education
- First Aid
- Level 2 Food Hygiene
VOLUNTEERING
The Oasis Project, Administrator & Project Support, 2018, Present, Donor communication, reporting, newsletters, community event support & project coordination.
TECHNICAL SKILLS
- Google Suite: Gmail, Calendar, Drive, Docs, Sheets, Slides
- Microsoft Office: Outlook, Word, Excel, PowerPoint
- CRM & Systems: Zoho, Trello, Orderhive
- Finance & Admin Tools: Xero, QuickBooks, invoicing systems
- Communication Platforms: Zoom, Microsoft Teams, WhatsApp Business
- Website & Content Tools: WordPress, WooCommerce, Canva
Timeline
Operations & Events Manager
ONA.LOCATION (Sevenshoots Ltd)
2024.08 - 2025.10
Managing Director
CurioCity Childcare
2018.12 - 2021.06
Founder & Operations Director
Bambino Planet (L&G Supplies Ltd)
2015.12 - 2024.10
Managing Director
Jungle Monkeys Ltd
2013.08 - 2020.08
Office Manager
HomeSight UK Ltd
2012.01 - 2013.10