Overview
Work History
Timeline
Receptionist
Laura Light

Laura Light

Leeds

Overview

30
30
years of professional experience

Work History

Installation Planner

Moores Furniture Group Limited
Thorp Arch
06.2017 - Current
  • I am currently a installation planner at Moore's. I have worked here's since June 2017. Planning full kitchen fits.
  • Liaising with sites and project managers for fit dates.
  • Ordering remedial up and planning them in to get plots fitted if any missing or damaged items.
  • Speaking with fitters and planning there diaries.
  • Also planned for the customer care side and booked in work for occupiers as well.

Store Manager

Jones Bootmaker
Harrogate
06.2015 - Current
  • Manage a team of staff to ensure high customer service at all times.
  • Making sure that I and my team are achieving and exceeding sales targets and the KPI'S that has been set.
  • Adhering to Loss Prevention policies and procedures as well as company policies at all times.
  • Ensuring stock audits are to the company's expectations.
  • I am also a training manager so train new managers/ assistant managers before they go into their own store.
  • Training staff on product knowledge.

Sales Assistant

Jones Bootmaker
York
04.2005 - 06.2015
  • I started out as a sales advisor within the York store then worked up to Assistant Manager, I was the Assistant Manager for 7 years before stepping up to Store Manager in the Harrogate store.
  • I worked closely with store manager to ensure that high customer service was given at all times, helped with staff training, Controlling the day to day running of the store.
  • Deliveries, stock transfers, stock audits, cashing up and banking.
  • Training other staff members on product knowledge and children's fitting.

Sales Advisor

Dorothy Perkins Arcadia Group
York
03.2000 - 01.2005
  • Dealing with customer enquiries, deliveries and working on the tills.

Weekend Sales Advisor

Bally Shoes
York
01.1996 - 03.2000
  • High Customer service, serving customers, deliveries.

Timeline

Installation Planner

Moores Furniture Group Limited
06.2017 - Current

Store Manager

Jones Bootmaker
06.2015 - Current

Sales Assistant

Jones Bootmaker
04.2005 - 06.2015

Sales Advisor

Dorothy Perkins Arcadia Group
03.2000 - 01.2005

Weekend Sales Advisor

Bally Shoes
01.1996 - 03.2000

Similar Profiles

  • Jared SinclairJared Sinclair

    Installation Manager/Project Manager/Lead Installation Technician at Precision for CollisionInstallation Manager/Project Manager/Lead Installation Technician at Precision for Collision

  • Usman Sadiq YarimaUsman Sadiq Yarima

    Electrical Installation, Solar/Inverter Installation at Universal Circuits Nigeria LtdElectrical Installation, Solar/Inverter Installation at Universal Circuits Nigeria Ltd

  • Vamsikrishna NethiVamsikrishna Nethi

    <ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD

  • Muttanna SaunshiMuttanna Saunshi

    <ul> <li>Executed comprehensive site surveys to ensure precise documentation and installation planning.</li> <li>Coordinated with Transportation vendor and I&amp;C team for efficient material delivery on site.</li> <li>Managed 4G, LTE, UBR, and Microwave installation projects while ensuring high service quality.</li> <li>Resolved technical issues promptly to enhance customer satisfaction and maintain optimal service standards.</li> </ul> at MobileComm<ul> <li>Executed comprehensive site surveys to ensure precise documentation and installation planning.</li> <li>Coordinated with Transportation vendor and I&amp;C team for efficient material delivery on site.</li> <li>Managed 4G, LTE, UBR, and Microwave installation projects while ensuring high service quality.</li> <li>Resolved technical issues promptly to enhance customer satisfaction and maintain optimal service standards.</li> </ul> at MobileComm

CREATE PROFILE
Laura Light