Laura Lech

Monitored delivery of local support services and legal advice, gaining insights to enhance client support processes. Assisted and collaborated with teams to develop client case studies from real-life scenarios for external reports and awareness campaigns.Analysed data from client feedback surveys to identify key themes and trends, aiding evaluation and enhancement of legal advice centre project.

• Successfully delivered on tasks within tight deadlines.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Provided friendly greetings and farewells
• Developed customer service skills to improve client interactions.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Fulfilled staffing requirements by volunteering for extra shifts.
• Implemented time management techniques to boost productivity.
• Sustained organisation and cleanliness within the work environment.